ICT Associate

The Europe and Central Asia Regional Office (ECR), based in Geneva, is responsible for the effective management, coordination and oversight of UNOPS operations across the region. The ECR region spans the Western Balkans, Ukraine and Eastern Europe, Central Asia, South Caucasus, and Türkiye, where UNOPS works with partners to achieve sustainable impact in health, education, environmental management, housing, rule of law, good governance, economic development, and social inclusion. With a wealth of experience in procurement, infrastructure, project and grant management, UNOPS in the region directly implements projects, provides technical advisory services and capacity building to advance the Sustainable Development Goals in support of national governments.

Since opening in 2019, the UNOPS Austria Multi-Country Office (AUMCO) in Vienna has served as a hub for operations across 12 countries in South-East Europe, Türkiye, the South Caucasus, and Central Asia. AUMCO delivers technical expertise, operational support, and sustainable infrastructure solutions for governments, donors, and international financial institutions. Flagship initiatives include Blueing the Black Sea—a GEF and World Bank partnership to reduce pollution and promote sustainable development—and Türkiye’s post-earthquake recovery programme, enhancing protective services for women and children. In Albania, projects revitalise cultural heritage and advance digital justice, while in Kosovo, new university infrastructure supports higher education. In Georgia, AUMCO facilitates the Eastern Partnership European School and strengthens rule of law and digital health access. Across Central Asia, activities range from health system strengthening in Uzbekistan to hazardous waste management in Tajikistan. AUMCO also supports UNOPS’ global Water, Environment, and Climate portfolio, reinforcing its role as a regional and thematic centre of excellence.

Since establishing its presence in Tashkent in 2023, UNOPS has been supporting healthcare infrastructure and service delivery across Uzbekistan. Key initiatives include: - COVID-19 Emergency Response – Strengthening resilience to pandemics by upgrading over 150 Sanitary-Epidemiological Committee facilities. The project delivers infrastructure improvements, diagnostic equipment, an ICT-based national epidemiological surveillance system, and expanded patient treatment capacity. - Oncology Services Development – Enhancing access to quality cancer care by equipping 14 regional hospitals with advanced medical, diagnostic, radiological, and ICT tools, establishing a national cancer registry, and providing capacity building for medical staff. - Hospital Infrastructure Design in Kashkadarya – Supporting healthcare reform through feasibility studies, site investigations, and technical designs for new hospitals in Karshi and Beshkent, aligned with national and international standards. Through these efforts, UNOPS is helping Uzbekistan strengthen its health systems and improve the quality of care for its citizens.

Under the direct supervision of the Project Management Support Advisor and technical guidance of the ICT colleagues in HQ, the ICT Associate is responsible for efficient and effective ICT management and support to the operations in a given geography. In the discharge of her/his duties, the ICT Associate liaises with UNOPS programme support colleagues in order to ensure best support.

 Languages:
 * Fluency in English is required. 
 * Fluency in either Uzbek or Russian is required. 
 * Fluency in all three languages (English, Russian and Uzbek) is a strong asset. 

 *** Only nationals of Uzbekistan or persons in Uzbekistan with residence and work permit are eligible for this position ***

The Information Communication Technology (ICT) Associate ensures the secure, effective and client-focused delivery of ICT services in line with UNOPS rules and frameworks. The role supports ICT strategy implementation, oversees infrastructure and systems management, and provides technical guidance to enhance service quality, operational reliability, and user satisfaction. The incumbent also contributes to network and systems administration, business continuity, supervision of ICT personnel, and coordination with HQ and other UN entities.

1. ICT client services, management and administration

2. Network administration

3. Team Management

4. Knowledge Building and Knowledge Sharing

1. ICT client services, management and administration

• Ensures efficient and effective ICT client services, management and administration, focusing on achievement of the following results:

• Implementation of ICT and operational strategies compliant with UNOPS rules, regulations, policies and framework.

• Provision of fast, friendly, and effective user support.

• Advice on information technology and systems planning exercises undertaken in the Business Unit, and representing the Business Unit in those undertaken throughout UNOPS.

• Participation in the development of ICT standards and strategies for the Business Unit

• Maintenance of inventory of all computer, audio/video communication equipment, and software in the Business Unit, ensuring compliance with asset management policies.

• Interaction with HQ and ICT personnel from other UN agencies in the area to share and exchange information and expertise on applications and tools. 

• Effective functioning (installation, operation and maintenance) of all UNOPS hardware equipment and acquisition of hardware supplies, approved software and application of updates and patches in a timely manner.

• Supervision of information and communication services of the Business Unit and managed projects.

• Effective advice on all project implementation activities involving ICT; the hardware and software procurement process; and establishment and maintenance of a roster of potential suppliers.

• Active networking with clients, addressing and improving common areas of concern.

• Provision of consulting services, ICT audit inspections and/or facilitation of selection/deployment of software to projects, seeking technical advice and support from HQ ICT personnel, as required.

• Liaison with UNOPS HQ, and other relevant units, to determine hardware and software requirements.                                      

• Acting as effective UNOPS' liaison with the local UN partner agencies on issues relating to UNOPS ICT.

2. Network administration

• Ensures efficient network administration, focusing on achievement of the following results:

• Maintenance of network and internet connectivity to ensure stable operation, availability of bandwidth, and reliable connection to the internet and HQ based systems

• Valid hardware maintenance agreements, to ensure timely resolution of hardware failures.

• A stable and responsive network environment based on daily monitoring of the network connection.

• Ensure confidentiality, integrity and availability of UNOPS ICT systems and UNOPS information assets.

• Monitor and maintain proper backups of UNOPS data. Maintenance of measures in place for business continuity and disaster recovery processes and procedures Maintenance of video conference and telephony operations

3. Team Management

• Facilitates the engagement and provision of high quality results and services of the team supervised through effective work planning, performance management, coaching, and promotion of learning and development.

• Provides oversight, ensuring compliance by team members with existing policies and best practice.

4. Knowledge Building and Knowledge Sharing

• Provide sound contributions to knowledge networks and communities of practice by synthesizing of lessons learnt and dissemination of best practices in human resources.

• Collect feedback, ideas, and internal knowledge about processes and best practices and utilize productively. 

• Participates, organizes and delivers trainings for the operations/ projects staff in ICT services.

Listing sourced from UNOPS careers. Applications are handled entirely by the employer.