WFP
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Programme Associate (Community Feedback Mechanism)
DEADLINE FOR APPLICATIONS
31 August 2026-23:59-GMT Greenwich Mean Time (Monrovia)WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.
ABOUT WFP
The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change.
At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.
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WHY JOIN WFP?
WFP is a 2020 Nobel Peace Prize Laureate.
WFP offers a highly inclusive, diverse, and multicultural working environment.
WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.
A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.
We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).
Position Title: Programme Associate (Community Feedback Mechanism)
Grade: G6
Type of Contract: Fixed Term
Duration of Contract: 1 Year
Duty Station: Monrovia, Liberia
Reporting Line: Post holder reports to the Head of Research, Assessment & Monitoring
Deadline for applications : 01 September 2026
BACKGROUND AND PURPOSE OF THE ASSIGNMENT:
The World Food Programme’s (WFP) Community Feedback Mechanism (CFM) is a formal two-way communication system comprised of human resources, processes, hardware and software, that facilitates the intake, management, analysis, actioning and resolution of feedback received from affected populations and other relevant stakeholders (including affected populations, WFP, cooperating partners, third party monitors, government representatives and service providers). It facilitates participative approaches into the humanitarian response and a rights-based approach to development work, and is grounded in the principles of accountability, transparency, equality, and non-discrimination. It aims to enable community members to share information, express concerns and needs or suggest changes with regards to their experience with WFP or the wider humanitarian system. To ensure effective complementarity between WFP’s CFM Mechanism, partner CFMs and inter-agency AAP mechanisms, initiatives and processes, WFP establishes CFMs in line with WFP corporate guidance and policies and is, therefore, enabled to refer allegations of sexual exploitation and abuse, harassment, fraud, corruption and quality issues. To ensure the quality and effectiveness of WFP’s CFM in the Liberia country office, WFP seeks a CFM Associate to design and manage the implementation of CFM processes and structures that will enable it to achieve its core objectives :
- Uphold its commitments to be accountable to affected populations by helping enable participation and centralization of affected populations in WFP decision-making.
- Quickly identify and mitigate risks to both affected populations and the organization.
- Adapt programming to improve the effectiveness of WFP assistance by meaningfully engaging with affected populations.
ACCOUNTABILITIES/RESPONSIBILITIES:
Under the overall guidance and supervision of the Head of RAM, the Programme Assoiate, CFM, is primarily responsible for ensuring the day-to-day implementation and functionality of the CFM, including the management of CFM employees, the information management system, the quality assurance of CFM information and case management, and the meeting of all deliverables. The CFM Associate will have the following responsibilities:
- Design, establish, and maintain the CFM information management system (IMS), ensuring alignment with Country Office data systems, monitoring frameworks, and inter-agency accountability standards.
- Ensure the CFM adheres to WFP corporate requirements for a functioning CFM as outlined in the corporate CFM Standardization Guidance and to WFP’s Guide to Personal Data Protection and Privacy.
- In consultation with relevant stakeholders and addressing communities’ needs and preferences, develop, maintain, and update CFM Standard Operating Procedures. These should address steps, requirements, roles and responsibilities for information intake and analysis, case action and resolution, as well as the information management and quality assurance structure.
- Oversee the implementation of the CFM information management system, which should address the management of all feedback channels, the centralized management of data, the timely and accurate assignation and referral of cases (including sensitive cases and allegations of sexual exploitation and abuse and fraud), the receipt of referrals from partner CFMs, and loop closure with CFM users.
- Oversee feedback documentation and case management processes and guarantee the quality of the service provided to CFM users through the adherence to Standard Operating Procedures.
- Report allegations of misconduct such as sexual exploitation and abuse (SEA) and fraud, corruption, and theft to responsible focal points, in alignment with corporate policies and procedures.
- Support visibility and sensitization efforts to raise awareness of the CFM among affected populations and community structures – this may involve field visits and/or representation at meetings, among other activities.
- Produce and disseminate accurate information and data on trends, needs, priorities of affected populations in a timely manner and lead the CO discussion on trends and issues coming from CFM to demonstrate the impact of the CFM.
- Lead technical working groups with relevant technical teams to translate CFM findings and trends analysis, in triangulation with other data sources, into joint recommendations and immediate course correction; and facilitate a monthly Steering Committee with Senior Management to assess and adopt recommendations for programmatic adaptation.
- Design a capacity building strategy for new and old staff, including cooperating partners’ and contracted services’, to maintain and advance core skills (active listening, stress management, assignment of case category) and to ensure compliance with SOPs, WFP’s Guide to Personal Data Protection and Privacy (PDPP) and WFP's Prevention of Sexual Exploitation and Abuse (PSEA) procedures and other corporate Ethics standards.
- Ensure CFM employees act professionally, abide by the code of conduct, respect the affected populations, and understand the need for confidentiality.
- Ensure the CFM feeds into the CO’s Community Engagement (CE) action plan and the wider country-level strategy for Accountability to Affected Populations (AAP).
- Build understanding of the value of AAP across all levels within WFP and before externals and position the added-value of CFM by demonstrating how it contributes to people-centred programme improvement and participation of affected populations in decision making.
- Perform other duties as required.
QUALIFICATIONS & EXPERIENCE REQUIRED:
Education: First University Degree in Business Administration, Social Sciences, information management with special focus on client/customer services management, or other related functional area, is required. Experience: Minimum of 2 years’ experience in client/customer services functions or social work. Work experience with a UN agency or international organization, or applied knowledge of the humanitarian, development and/or peace building architecture would be an asset.
Knowledge & Skills: The following knowledge and skills are required:
• Excellent customer care and communication skills, a clear and friendly attitude and the ability to follow and to transmit clear messages.
• The following knowledge and skills are desired:
• Knowledge of Core Humanitarian standards, accountability and community engagement practices and methodologies in the humanitarian sector.
• Ability to follow procedures in a high-pressure environment.
• Capacity and attitude to learn quickly.
Languages: Oral and written working knowledge of English at "Level C" is required.
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REASONABLE ACCOMMODATION
WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation, please contact: global.inclusion@wfp.org
NO FEE DISCLAIMER
The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.
REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION
All applications must be submitted exclusively through our online recruiting system. We do not consider CVs or applications sent by email, LinkedIn, or any other channel.
We strongly recommend that your Workday profile is accurate and complete, and that all sections are filled in, including your employment history, academic qualifications, language skills, and UN grade (if applicable). Once your profile is completed, please apply, and submit your application.
If you experience technical issues while submitting your application, you may contact us at global.hrerecruitment@wfp.org. Please note that this email is only for technical issues with an application - unsolicited applications or documents sent to this inbox will not receive a reply.
At the application stage, the only required documents are your CV and Cover Letter. Additional documents (passport, certificates, recommendation letters, etc.) may be requested later in the process.
Only shortlisted candidates will be contacted and invited to proceed to the next stage of the recruitment process.
All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.
No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.