Associate Senior IT Program Officer

At the World Bank, a member of the World Bank Group (WBG), you’ll join a diverse, global community working across cultures, disciplines, and borders to address the world’s most pressing development challenges. With 1.2 billion young people reaching working age in the decade ahead, the challenge of job creation has never been greater. Through partnerships across 145 countries and more than 182 offices worldwide, we work with governments, private sector, development partners and other stakeholders to invest in people, strengthen markets, and deliver scalable, data-driven solutions that generate more and better jobs and improve lives. For more information, visit https://www.worldbank.org/en/who-we-are/ibrd ITS Vice Presidency Context The Information and Technology Solutions (ITS) Vice Presidential Unit (VPU) enables the World Bank Group to achieve its mission of ending extreme poverty and boost shared prosperity on a livable planet by delivering transformative information and technologies to its staff working in over 150+ locations. For more information on ITS, see this video: https://www.youtube.com/watch?reload=9 v=VTFGffa1Y7w Ensures IT operates as a strategic partner by providing structure, processes, and specialized expertise to enhance and enable IT effectiveness. Empowers IT teams to deliver with efficiency, accountability, and agility, aligning technology initiatives with business goals. Area of focus: IT Advisory and Strategy Facilitates seamless organizational coordination by orchestrating workflows, streamlining communication, and ensuring timely and high-quality inputs for leadership decision-making. Unit Background Context: Role Purpose: The Associate Senior IT Program Officer is responsible for enhancing organizational effectiveness by overseeing seamless coordination across ITSOE, supporting leadership decision-making, and ensuring clarity, consistency, and timely execution of priorities. As a subject matter expert in IT Leadership Advisory and Strategy, this role serves as a focal point for organizational activities—acting as an action orchestrator, information source, clearance provider, and referral point—to help maintain alignment, streamline communications, and strengthen operational flow across the organization. Role Scope Distinction: • Senior professional recognized as a subject matter expert in the job area. • Routinely leads complex projects and integrates work of other (often multi-disciplinary) professional staff and contributes to strategy, analysis and policy formulation. • Identifies and evaluates overall systemic issues and analyzes complex issues. • Collaborates and partners with internal stakeholders on matters of strategic importance for the area of focus, may interact with external stakeholders to support department objectives. • Provides guidance, coaching, and training to more junior staff within the job area, serving as a subject matter expert resource for other professionals. • Requires comprehensive and in-depth expertise either in a broad area of specialization or in a narrowly specialized field. Key Responsibilities: Coordination Liaison • Represent the organization in tactical meetings, governance forums, distribution lists, and other communication channels, coordinating inputs and follow-up actions with managers, the IT Value Management team, the Leadership Advisor, product managers, and relevant IT stakeholders. • Act as a trusted partner and resource to managers and staff, offering sound advice, practical guidance, and empathetic support while exercising discretion, listening actively, and helping stakeholders navigate organizational, operational, and people-related matters. Resource Management Workforce Planning • Lead capacity planning and resource allocation across technology programs, products, and operational priorities, balancing skills, availability, location, funding, and delivery needs. • Maintain resource forecasts, utilization data, staffing scenarios, and skills inventories to identify capacity constraints, critical skill gaps, succession risks, and opportunities to optimize the workforce mix. • Partner with leaders, program and product teams, and enabling functions to resolve resource conflicts, prioritize demand, and staff key initiatives for successful delivery. Staffing Coordination • Coordinate end-to-end staffing activities, including workforce requests, position planning, vacancy tracking, recruitment schedules, onboarding, extensions, rotations, and transitions across staff, consultants, contractors, and vendors. • Partner with management, human resources, procurement, financial management, and hiring panels to prepare role requirements, maintain staffing documentation, monitor approvals, and address risks or delays. • Produce reliable staffing dashboards and decision materials covering headcount, employment type, location, skills coverage, vacancies, recruitment status, and projected workforce needs. Budget Oversight Financial Coordination • Oversee administrative, program, project, and vendor budgets; maintain forecasts and commitments; monitor burn rates, variances, accruals, and funding utilization; and recommend timely corrective action. • Coordinate annual and periodic budget planning, allocation, reallocation, financial reporting, and scenario analysis to align resources with strategic priorities and delivery commitments. • Support financial controls and quality assurance by validating transactions, resolving invoice and commitment issues, documenting assumptions, and maintaining auditable records in accordance with organizational policies. SAFe Agile Coordination • Lead the ITSOE Lean Agile Center of Excellence (LACE), establishing its direction, operating model, governance, priorities, and services to advance Lean-Agile adoption, strengthen SAFe practices, and drive continuous improvement across the organization. • Coordinate SAFe-aligned planning and execution across Agile Release Trains, product teams, shared services, and governance bodies, including Program Increment planning, readiness activities, dependency management, and follow-through on objectives. • Maintain integrated planning artifacts, risks, issues, dependencies, milestones, capacity assumptions, and delivery metrics to promote transparency and alignment across portfolios, value streams, and teams. • Facilitate cross-team forums, synchronize priorities and release commitments, surface impediments and resource bottlenecks, and support retrospectives and continuous improvement while reinforcing appropriate governance and accountability. Administrative Operational Management • Direct and continuously improve administrative and operational processes supporting a complex, globally distributed technology organization, including planning calendars, governance routines, records, access, logistics, procurement coordination, and service requests. • Establish standard procedures, controls, service levels, and escalation paths; monitor operational performance and compliance; and resolve cross-functional issues affecting delivery continuity or organizational effectiveness. • Prepare executive-ready dashboards, briefings, decision notes, and operational reports that integrate workforce, budget, delivery, risk, and administrative information for timely leadership action.