Associate Senior Product Owner

At the World Bank, a member of the World Bank Group (WBG), you’ll join a diverse, global community working across cultures, disciplines, and borders to address the world’s most pressing development challenges. With 1.2 billion young people reaching working age in the decade ahead, the challenge of job creation has never been greater. Through partnerships across 145 countries and more than 182 offices worldwide, we work with governments, private sector, development partners and other stakeholders to invest in people, strengthen markets, and deliver scalable, data-driven solutions that generate more and better jobs and improve lives. For more information, visit https://www.worldbank.org/en/who-we-are/ibrd ITS Vice Presidency Context The Information and Technology Solutions (ITS) Vice Presidential Unit (VPU) enables the World Bank Group to achieve its mission of ending extreme poverty and boost shared prosperity on a livable planet by delivering transformative information and technologies to its staff working in over 150+ locations. For more information on ITS, see this video: https://www.youtube.com/watch?reload=9 v=VTFGffa1Y7w Unit Context: Business Unit Overview — ITS Region 1- Asia; Region2- AFR; Europe; MENAAP; Region 3 Washington LCR (Regional Tech Solutions) The ITSDW Tech Solutions regional units (ITSR1/2/3) combine in country presence with regional hubs to deliver onsite support, deployments, and sustained adoption. Teams run structured user feedback loops that inform standards and engineering roadmaps, and they partner with ITSDS (Digital Solutions - platform engineering/telemetry), ITSPR (Device Provisioning experience standards device/room programs), the Service Desk (channels knowledge quality), CTO (Chief Technology Office) Network Engineering, and GCS (General Corporate Solutions) for venues. Operating Environment ITSR1: East Asia Pacific (EAP), South Asia (SAR) Central Asia Caucasus ( CACR); ITSR2: Africa, Europe (ECA), Middle East, North Africa, Afghanistan, Pakistan (MENAAP) ; ITSR3: Washington DC Headquarters and Latin America Caribbean (LCR ) Regional footprint across most country offices; HQ hub of ~100 staff; typical country offices staffed with 1–3 IT personnel Duties and accountabilities: Role Overview As the Associate Senior Product Owner (GG1), you will lead the Technology Adoption product and will play a key role in enabling staff to effectively and sustainably use digital workplace technologies to improve collaboration, innovation, and productivity across the organization. In this role, you will own the end-to-end Technology Adoption product lifecycle. You will shape the product vision and roadmap, manage a region-specific backlog, and ensure delivery through agile ways of working. By working closely with business stakeholders and ITS partners, you will ensure adoption initiatives are aligned with business priorities and deliver measurable value. You will lead complex, multi disciplinary initiatives focused on behavioral enablement and long-term change. This includes integrating the work of Adoption Specialists, identifying systemic barriers to adoption, and applying evidence-based solutions. You will use data, insights, and telemetry to monitor progress, assess impact, and drive continuous improvement. As a senior member of the team, you will provide leadership and coaching, guiding team members toward high-value outcomes, strengthening adoption capability, and fostering a culture of trust, accountability, and continuous learning. Duties Responsibilities: A. Build and Lead the Product Team • Establish agile structures, rituals (Scrum/Kanban), and processes for the adoption team. • Define success metrics (KPIs) and align regional resources to meet adoption goals. • Foster a team culture of trust, continuous learning, and accountability. B. Define Product Requirements Business Value • Engage directly with business stakeholders to ensure adoption strategies deliver measurable value. • Gather requirements using practice-based personas developed from real user groups and behaviors. • Maintain a dynamic stakeholder training pipeline to inform the delivery of relevant learning experiences. • Review market trends and user insights to guide product enhancements. C. Manage the Product Roadmap Backlog • Translate global strategy into a region-specific backlog and maintain the product vision. • Prioritize a complex backlog including user stories for training, coaching, and engagement. • Approve Definitions of Done (DoDs) and maintain high-quality content in the Digital Enablement Hub. • Participate in PI Planning and sprint ceremonies to ensure delivery alignment. D. Stakeholder Engagement Change Leadership • Identify high-value business teams for deep-dive coaching and tailored advisory sessions. • Collaborate with Tech Solutions Service Delivery teams to gather feedback and requests. • Lead change management activities, applying role-based adoption plans and peer networks. • Oversee regional enablement events such as Expos, Tech consultations, and Tech Talks, or other formats as needed. • Provide transparent updates and produce region-specific communications to sustain awareness. E. Measurement, Quality Assurance Reporting • Maintain telemetry-driven dashboards to track usage depth and identify adoption barriers. • Prepare weekly reports for the Product Manager and monthly Training Coaching reports for partners. • Lead test planning and ensure all adoption materials meet quality standards. F. Leadership, Coaching, Capability Development • Guide, mentor, and coach team members to build technical expertise, digital dexterity, and a strong service-oriented mindset. • Promote knowledge sharing, best practices, and continuous learning to strengthen team capability and improve service delivery outcomes. • Foster a culture of accountability, trust, collaboration, and continuous improvement that supports high performance and sustained service quality. • Set clear performance expectations, provide timely and constructive feedback, and contribute to performance management and career development discussions.