Case Worker

Host entity: IOM Türkiye

Volunteer type: National

Areas of expertise: Migration, refugees, Community development, Knowledge management, research, reporting

Application deadline: 10/10/2026

Mission and objectives

Established in 1951, the International Organization for Migration (IOM) is the leading intergovernmental organization in the field of migration and is committed to the principle that humane and orderly migration benefits migrants and society. IOM is part of the United Nations system, as a related organization. IOM supports migrants across the world, developing effective responses to the shifting dynamics of migration and, as such, is a key source of advice on migration policy and practice. The organization works in emergency situations, developing the resilience of all people on the move, and particularly those in situations of vulnerability, as well as building capacity within governments to manage all forms and impacts of mobility. The Organization is guided by the principles enshrined in the Charter of the United Nations, including upholding human rights for all. Respect for the rights, dignity and well-being of migrants remains paramount.

Assignment context

In coordination with the Labour Migration and Social Inclusion (LMI) Unit, the IOM Protection Unit supports the voluntary and protection-sensitive relocation of Syrians under Temporary Protection and Persons under International Protection within Türkiye to facilitate access to employment opportunities and strengthen long-term socio-economic integration. Through individualized case management, counselling, referrals and tailored relocation assistance, the programme ensures continued access to protection services while reducing protection risks and promoting self-reliance.

Under the overall supervision of the National Protection Officer and the direct supervision of the Senior Project Associate, and in close collaboration with the LMI Unit, the Case Worker will support the implementation of case management processes and referrals in pilot provinces. The position may require frequent travel and field presence to support programme implementation.

Task description

Under the overall supervision of the National Protection Officer and the direct supervision of the Senior Project Associate, and in close collaboration with the LMI Unit, the Case Worker will support the implementation of case management processes and referrals in pilot provinces.
• Assist in the planning, coordination, implementation and monitoring of project activities.
• Compile, summarize, analyze, and present information/data on specific project topics, highlighting noteworthy issues for the consideration of appropriate parties.
• Conduct individual counselling sessions with applicants participating in the voluntary labour mobility pilot, in line with approved counselling methodology, protection principles, and voluntariness standards.
• Maintain up-to-date case records and case management data, ensuring accurate documentation, confidentiality and compliance with data protection standards.
• Identify and flag case level protection, safeguarding or operational risks to the Team Leader, contributing to risk assessment and mitigation processes for the pilot phase.
• Draft status reports; identify shortfalls in delivery, bring them to the attention of the supervisor and suggest corrective measures.
• Draft correspondence on project issues; prepare and update reports, briefing notes, graphics, statistical tables, and other forms of documentation.
• Respond to complex information requests and inquiries; set up and maintain files/records.
• Perform other related duties as assigned.

Skills and experience

• Experience in working with governmental authorities, national/international institutions, United Nations agencies and non-governmental organizations;
• Experience in case management is an asset;
• Experience in working with migrants, refugees, internally displaced persons, victims of trafficking and other vulnerable groups; and,
• Experience in working in the region is an advantage;
• Willing and being able to travel;
• Familiarity with employability, labour market integration projects.

Competencies and values

Values:
• Inclusion and respect for diversity
• Integrity and transparency
• Professionalism
• Empathy
• Courage

Core competencies:
• Teamwork
• Delivering results
• Managing and sharing knowledge
• Accountability
• Communication

Living conditions

This is a volunteer assignment, not employment. By sharing your time, energy, and talents, you can support communities in need and become part of something greater than yourself — a global movement for peace, development, and humanitarian aid. Volunteering strengthens trust, solidarity, and reciprocity among citizens, and it can promote a sense of belonging and purpose.

The assignment will be based in Gaziantep or Kahramanmaraş. The UN Volunteer will be responsible for arranging her/his own housing and other living essentials.

The Summary of UNV Entitlement (National UN Volunteer Specialist): All paid in local currency
• Current Monthly Living Allowance (MLA): USD 1,860
• Private insurance coverage by CIGNA
Note to citizens of Türkiye: As per UN’s diplomatic mission status, it is not included in National Security Institution’s (SGK) system but can be only initiated on private basis.
• Entry allowance (one-time payment): USD 200
• Free access to different learning platforms and the UN & UNV network

Notes:
1) The allowances are in no way to be understood as a compensation, reward or salary in exchange for the volunteer work.
2) It's important to note that UNV assignments are volunteer assignments, not employment. The purpose of the allowances and entitlements paid to UN Volunteers is to enable UN Volunteers to sustain a secure standard of living at the duty stations in line with United Nations standards without incurring personal costs.
3) You can check full entitlements at the duty station: https://app.unv.org/calculator
4) Please read the complete UN Volunteer Conditions of Service is available at https://explore.unv.org/cos
5) An additional IOM security clearance for the shortlisted candidates may be required for this assignment.

Full eligibility requirements, conditions of service and application instructions are available on the official UNV platform.