Consultancy 011/2026 Professional Consulting Services in Information and Communication Technology (ICT)

San Salvador, El Salvador·Posted today

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Full job description

Position details

Vacancy type: Consultancy
Recruiting type: Consultant
Contract type: Consultancy (Up to 11 months)
Initial contract duration: 4 months
Office or unit: Country Office
Location: San Salvador, El Salvador
Application deadline: 2026-08-29T05:59:00+00:00

Context

Introduction

Established in 1951, IOM is a Related Organization of the United Nations and the leading UN agency in the field of migration. Working closely with governmental, intergovernmental and non-governmental partners, IOM promotes humane and orderly migration for the benefit of all. It saves lives and protects people on the move, drives solutions to displacement, and facilitates pathways for regular migration, while providing services and advice to governments and migrants.

IOM is committed to fostering a respectful, inclusive and supportive workplace where all employees can thrive professionally and feel valued. By creating such an environment, IOM aims to better harness the full potential of migration and strengthen its support to people on the move.

IOM invites candidates from diverse backgrounds to apply and provides reasonable accommodation throughout the recruitment process when required. Learn more about IOM’s workplace culture at IOM workplace culture | International Organization for Migration

Project Context and Scope

This consultancy is required to provide and coordinate the provision of ICT solutions and services in the country office including end user support. The consultancy is essential for maintaining efficiency and effectiveness of missions IT networks and systems, contributing to the overall organizational productivity in alignment with IOM ICT Strategy, policies, and standards.

The consultant will be under the direct supervision of the Senior Resources Management (SRMO) of the country office and overall supervision of the Americas Regional ICT Officer, Information and Communication Technology Officer, and in close coordination with the Regional IMT Officer and relevant central ICT units.

Responsibilities

Tasks to be performed under this consultancy

Promptly respond to user support requests, providing Tier 1 technical support, including diagnosis, route cause analysis, and solution to issues and problems.
Install, configure, implement and administer network connectivity, systems, applications and on-premises/cloud services to ensure availability and consistent service.
Undertake and coordinate daily monitoring and maintenance of systems and networks, analyze performance, identify and resolve issues and recommend solutions to management to ensure continuous operations of essential services.
Contribute to the implementation and testing of business and disaster recovery plans for mission technology services.
Respond promptly to information security incidents, mitigate and maintain IT risks register and escalate complex issues to the relevant specialist teams/units for resolution.
Coordinate with the Regional Office and Central ICT information Security Unit to support the roll out of cyber security efforts.
Manage regular updates of operating systems and software patches/firmware for workstations and devices to maintain security and protection against threats and vulnerabilities.
Participate actively in the implementation and evaluation of digital solutions and liaise with the information management team to support and maintain mission data systems and analytics.
Produce and maintain comprehensive documentation and reference materials such as network diagrams, user manuals, IT asset inventory and standard operating procedures for planned and delivered technology services.
Assist in translating business challenges into practical ICT Solutions to ensure the efficient functioning of CO operations.
Plan, develop and deliver training axctivities to mission ICT assistants and end users to facilitate productive use of existing and new systems.
Liaise with service providers for coordinating and monitoring the provision of adequate technology services and supplies.
Perform other related duties as required by supervisor

Qualifications

Required Qualifications and Experience

Education

University degree / (High school or diploma) in computer science or a combination of relevant education.
Certification in any of the following (CCNA, ITIL V4, Prince2, MS 900, MS 102, AZ-104, 303, 304, 305) is an advantage.

Experience

Five years for university degree’s holder, or seven years for diploma (or High school) degree’s holder professional experience in networking environment (LAN/WAN) and Tier-1 level network/desktop support, including a minimum 1-year professional experience in cloud computing.
Experience working with specialized international agencies (UN Agencies, International Organizations, and International NGOs) advantageous.

Skills

Demonstrated analytical skills and ability to troubleshoot and resolve handware and software problems methodically.
Extensive knowledge of O365 applications.
Extensive knowledge of windows administration at multi-site environment.
Extensive knowledge of TCP/IP and telecoms/network protocols, cisco devices, VPN, MS telephony, active directory, backup and replication, ticketing systems, antivirus software, and ICT utilities.
Knowledge of MS Azure environment and cloud computing.
Ability to write clear technical document and reports.
Ability to deliver technical and end user training.

Languages

For all applicants to this consultancy, fluency in Spanish and advance English is required (oral and written).

DESIRABLE

Experience administrating Cisco Meraki, Intune, Entra ID, O365Experience administrating Cisco Meraki, Intune, Entra ID, O365

IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.

Values - all IOM staff members must abide by and demonstrate these five values:

Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
Courage: Demonstrates willingness to take a stand on issues of importance.
Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioural indicators

Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Receipt of proposals:

The selection of the consultant will be based on the evaluation of the following elements:

Resume/CV (no longer than two pages) of the applicant.
At least 3 recommendations for work similar to that requested or for consulting processes carried out by the applicant.
Copy of University degree and any certification relevant to this consultancy

Notes

IOM covers Consultants against occupational accidents and illnesses under the Compensation Plan (CP), free of charge, for the duration of the consultancy. IOM does not provide evacuation or medical insurance for reasons related to non-occupational accidents and illnesses. Consultants are responsible for their own medical insurance for non-occupational accident or illness and will be required to provide written proof of such coverage before commencing work.

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, security clearances.

IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.

IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.

IOM only accepts duly completed applications submitted through the IOM e-Recruitment system (for internal candidates link here). The online tool also allows candidates to track the status of their application.

No late applications will be accepted. Only shortlisted candidates will be contacted.

For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies

Listing sourced from IOM careers. Applications are handled entirely by the employer.