Documentation and Research Support – UNDSS IAU (UNDSS HQ)

Host entity: UNDSS SPU

Areas of expertise: Communication, advocacy, public information, Information technology and telecommunications

Application deadline: 09/11/2026

Mission and objectives

UNDSS is responsible for providing leadership, operational support and oversight of the security management system with the strategic aim of enabling the safest and most efficient conduct of mandated programmes and activities of the UN system worldwide.

Assignment context

The Insight & Accountability Unit (IAU) within the Office of the Chief of Staff at UNDSS Headquarters is supporting a portfolio of internal digital innovation and knowledge-management initiatives aligned with UN 2.0 and the UNDSS Digital Transformation Strategy. The work requires structured documentation, research support, requirements summaries, user guidance, training materials and meeting records to support planning, coordination and controlled internal implementation, subject to internal governance and applicable UN policies on confidentiality, data handling and information security.

Task description

We are seeking support from an online volunteer to assist with documentation and research support for UNDSS IAU digital innovation and planning workstreams.

The assignment will focus on researching AI chatbot technologies and approaches, reviewing relevant documentation and best practices, and conducting structured testing of the AI Chatbot.

The final deliverable will be a structured research document supporting the design and architecture of the IAU AI Chatbot, incorporating relevant testing observations and design considerations.

Skills and experience

Required experience:
- Experience supporting research, desk review, benchmarking or documentation activities.
- Strong ability to prepare clear written summaries, meeting notes and structured briefing materials.
- Good understanding of knowledge management, data analytics, digital transformation or programme support in an international or public-sector context.
- Experience preparing user guides, training materials, trackers, concept-note inputs or similar documents is desirable.
- Professional-level proficiency in written and spoken English.

Competencies (recommended):
- Professionalism and integrity
- Planning and organizing
- Communication and drafting
- Teamwork and stakeholder responsiveness
- Innovation mindset and attention to detail

Full eligibility requirements, conditions of service and application instructions are available on the official UNV platform.