ICT Project Manager

The UNOPS Global Portfolios Office (GPO) brings together diverse expertise to help partners deliver impact worldwide. With hubs in New York, Geneva, and Vienna, and expert teams operating globally, GPO leads multi-regional initiatives that advance sustainable development, climate action, and peacebuilding - including in some of the world’s most challenging environments. By leveraging our collective expertise and global networks, GPO supports UNOPS’ strategic priorities and the Sustainable Development Goals across more than 130 countries. We work closely with major global partners - including governments, international financial institutions, and UN agencies - to deliver a wide range of services, such as project management, fund management, hosting services, and HR support.

Not Required - part of GPO/NYPO

UNOPS has signed an agreement with the UN Secretariat to provide technology services.

The ICT Project Manager will be accountable for the successful delivery of technology and infrastructure projects from initiation through closure. Working closely with technical teams, UN entities, field missions, vendors, and senior stakeholders, the role will ensure projects remain aligned with organizational objectives and that technical, operational, stakeholder, risk, and governance requirements are effectively managed throughout the project lifecycle. 

This ICT Project Manager role has a strong international and technical scope, requiring regular coordination with the UN technical teams across different regions and time zones, as well as direct engagement with users and stakeholders located globally.

The personnel will be supervised by UNOPS's Senior Programme Manager and will be responsible for the following duties:

Summary of Key Functions:

1. ICT Project Management and Delivery

2. Technology Delivery and Implementation

3. Stakeholder Engagement and Communications

4. Project Documentation and Knowledge Management
   
   

1. ICT Project Management and Delivery

• Coordinate ICT infrastructure and technology projects, supporting all project phases from initiation and planning to implementation, transition, and closure, while monitoring scope, timelines, risks, resources, and deliverables. 

• Develop and maintain project plans, schedules, milestones, deliverables, dependencies, risks, issues and resource requirements, ensuring they remain current throughout the project lifecycle.

  • Ensure that all team members and stakeholders understand their respective roles, responsibilities, priorities and deadlines.

  • Monitor project progress and performance, identify deviations and emerging risks at an early stage, and escalate issues, risks, and decisions requiring management attention.

  • Undertake project governance activities, including project boards, working groups, technical reviews and progress reporting.

  • Manage project deliverables and performance, including monitoring costs, resource utilization, timelines, and adherence to approved project objectives and requirements.

2. Technology Delivery and Implementation

• Lead the delivery of projects involving enterprise infrastructure, data centers, cloud and hybrid environments, virtualization, systems migration, and technology modernization.

• Translate business and operational requirements into actionable technical deliverables and implementation activities, adapting solutions to local operational and environmental conditions where required.

• Coordinate technology assessments, migration planning, implementation readiness, deployment, transition, and handover activities with technical teams in UNHQ and UNGSC .

• Coordinate across infrastructure, cloud, cybersecurity, architecture, applications, operations, and mission teams to align scope, sequencing, dependencies, priorities, and implementation activities.

• Assess emerging technologies, ICT platforms, and solution options, and advise on their potential application and suitability within project environments.

• Ensure that technical documentation, architecture designs, implementation plans, testing, transition, and operational readiness activities are completed in accordance with approved project requirements and timelines.

3. Stakeholder Engagement and Communications

• Perform stakeholder engagement and communication across geographically dispersed teams and regions, including meetings, technical discussions, workshops, and briefings, ensuring clear understanding of project objectives, plans, responsibilities, decisions, and required actions among technical and non-technical stakeholders.

• Facilitate coordination between UN HQ, offices away from HQ, and field missions, ensuring that business and operational requirements, priorities, dependencies, and user impacts are understood and addressed throughout the project lifecycle.

• Maintain effective stakeholder engagement throughout the project lifecycle, proactively addressing questions, concerns, emerging issues, and changes, and ensuring that relevant stakeholders are informed of project risks, decisions, and required actions.

4. Project Documentation and Knowledge Management

• Develop, maintain, and organize project documentation throughout the project lifecycle, including initiation and planning documents, schedules, risk and issue registers, status reports, and closure documentation.

• Develop and maintain SOPs, procedures, guidance notes, templates, lessons learned, and other operational and knowledge-management materials, as required.

• Ensure project and operational documentation is accurate, current, accessible, appropriately controlled, and aligned with OICT processes, standards, and governance requirements.

Perform other duties as reasonably required and consistent with the scope of the assignment.

Required

• Bachelor’s degree (or equivalent) preferably in computer science, information systems, mathematics, economics, statistics, social sciences, project management or any other related fields  with 7 years of relevant experience OR

• Master’s degree (or equivalent) preferably in computer science, information systems, mathematics, economics, statistics, social sciences, project management or any other related fields with 5 years of relevant experience.

Required

• Relevant experience is defined as experience in delivering technology projects involving enterprise infrastructure, data centers, cloud and hybrid environments, virtualization, migration, and/or technology modernization.
• Demonstrable experience and ability to lead technical teams and coordinate multiple stakeholders in complex and geographically distributed environments.
• Practical experience applying PRINCE2 project management methods.
• Experience developing and maintaining project plans, status reports, risk and issue registers, SOPs, and other project documentation and deliverables.
• Experience working in an international and multicultural environment, coordinating with stakeholders, technical teams, and service providers across different regions, countries, and time zones.

Desired:

• Ability to communicate effectively with both technical and non-technical audiences.
• Experience working with UN entities, international organizations, or similarly complex enterprise environments.
• Experience working in hardship, field, or remote environments, including peacekeeping operations or special political missions.
• Experience managing or delivering ICT projects across multiple entities, duty stations, and geographic locations.
• PRINCE2 Practitioner or Project Management Professional certification.

• UNOPS does not accept unsolicited resumes. 
• UNOPS will at no stage of the recruitment process request candidates to make payments of any kind.
• Applications to vacancies must be received before midnight Copenhagen time (CET) on the closing date of the announcement. Applications received after the closing date will not be considered. 
• Only shortlisted candidates will be contacted and invited to proceed to the next stage of the selection process, which may include various assessments. 
• UNOPS embraces diversity and is committed to equal employment opportunity. Our workforce consists of a wide range of nationalities, cultures, languages, races, gender identities, sexual orientations, and abilities. We strive to sustain and strengthen this diversity, fostering an inclusive working environment where all personnel are treated with respect and have equal access to opportunities.
• UNOPS evaluates all applications based on the skills, qualifications and experience outlined in the vacancy announcement. We are committed to a fair and transparent selection process and welcome diverse perspectives, including those of women, indigenous and racialized communities, individuals of diverse gender identities and sexual orientations, and persons with disabilities.
• We are committed to enabling all candidates to perform at their best during the assessment process. If you are shortlisted and require support or reasonable accommodation to complete any assessment, please inform our human resources team upon receiving your invitation.
• UNOPS has zero tolerance for sexual exploitation and abuse (SEA), sexual harassment, and other forms of abusive conduct, including discrimination, abuse of authority, and harassment. To uphold these standards, background checks are conducted for all final candidates to help ensure that individuals with a history of such conduct are not hired. By applying for a position with UNOPS, candidates acknowledge and consent to these verification processes.
  

• For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post. 
• For retainer contracts, you must complete a few mandatory courses (they take around 4 hours to complete) in your own time, before providing services to UNOPS. Refreshers or new mandatory courses may be required during your contract. Please note that you will not receive any compensation for taking courses and refreshers. For more information on a retainer contract here. 
• For more details about the contract types, please click here.
• All UNOPS personnel are responsible for performing their duties in accordance with the UN Charter and UNOPS Policies and Instructions, as well as other relevant accountability frameworks. In addition, all personnel must demonstrate an understanding of the Sustainable Development Goals (SDGs) in a manner consistent with UN core values and the UN Common Agenda. 
• It is the policy of UNOPS to conduct background checks on all potential personnel. Recruitment in UNOPS is contingent on the results of such checks.