ICT Senior Analyst - ICT Project Management

In Latin America and the Caribbean, UNOPS operates across 23 countries, delivering high-impact solutions that drive sustainable development. UNOPS focuses on building and improving resilient infrastructure—including roads, bridges, public facilities, sanitation systems, and housing—to enhance quality of life and foster inclusive growth. UNOPS also supports public health by procuring essential medicines and medical equipment, ensuring broader access to healthcare services. By strengthening institutional capacities, UNOPS promotes transparent, efficient, and equitable public management. As a trusted partner to governments and development stakeholders, UNOPS aligns its interventions with national priorities, helping countries advance the Sustainable Development Goals through practical, results-driven support.

Based in Brazil, the UNOPS Southern Cone Multi-Country Office (SCMCO) also oversees operations in Argentina, Paraguay, and Uruguay, supporting national priorities and development goals across the subregion. In Argentina, UNOPS strengthens public institutions by providing technical assistance in planning, procurement, and oversight of infrastructure projects—particularly in public buildings—and building capacity in public procurement, with a focus on technological innovation. In Brazil, where UNOPS has operated since 2012, the office collaborates with UN agencies, financial institutions, and government bodies at all levels to deliver services in health, education, urbanization, social rehabilitation, PPPs, and institutional strengthening. UNOPS has played a key role in responding to the COVID-19 pandemic and currently manages 17 active projects across the country. Its work emphasizes transparency, operational efficiency, and results-driven management while aligning with the strategic and operational needs of its partners. Across the Southern Cone, UNOPS promotes sustainable development by enhancing national capabilities and supporting the delivery of high-impact, inclusive infrastructure.

PT

Buscamos profissional experiente em User Experience (UX) para apoiar a evolução do S2ID 4.0 — Sistema Integrado de Informações sobre Desastres, junto à Secretaria Nacional de Proteção e Defesa Civil (SEDEC/MIDR), no contexto de cooperação técnica com o UNOPS.

 *Trabalho remoto, a ser realizado com equipamento de informática próprio. Para pessoas residentes em Brasília-DF.

 EN

We are seeking an experienced User Experience (UX) professional to support the evolution of S2ID 4.0 (Integrated Disaster Information System) in collaboration with the National Secretariat for Civil Protection and Defense (SEDEC/MIDR), within the framework of technical cooperation with UNOPS.

 *Remote work, to be performed using personal computing equipment. For individuals residing in Brasília, DF.

PT

 O(a) Analista Sênior de TIC desempenha um papel central no fortalecimento das capacidades tecnológicas e operacionais da Secretaria Nacional de Proteção e Defesa Civil (SEDEC), com foco prioritário na modernização do Sistema Integrado de Informações sobre Desastres (S2ID 4.0) e no desenvolvimento de soluções complementares, como aplicativos móveis (offline-first).

 Atuando como a ponte estratégica entre as áreas demandantes da SEDEC e a fábrica de software contratada, o(a) ocupante do cargo será responsável por qualificar e estruturar as demandas tecnológicas do órgão. Isso inclui o mapeamento de processos complexos, levantamento e análise profunda de requisitos, elaboração de histórias de usuário (UX/UI), definição de regras de negócio e estabelecimento de critérios de aceite rigorosos para a homologação de entregas.

 Com foco na priorização de módulos críticos operacionais (como Reconhecimento, Resposta, Prevenção e Planos de Contingência), o(a) profissional deverá organizar o backlog do produto, garantindo que o escopo seja claro, funcional e rastreável, mitigando riscos de retrabalho ou falhas de arquitetura. Por meio do acompanhamento contínuo e da governança técnica, a função assegura que o desenvolvimento de software atenda plenamente às necessidades da proteção e defesa civil brasileira, otimizando o fluxo de gestão de desastres em nível nacional.

Procuramos um consultor(a) capaz de ouvir usuários, compreender processos complexos e produzir soluções de interação simples e verificáveis.

O resultado esperado é reduzir a distância entre o processo institucional, o requisito especificado e a experiência efetivamente oferecida ao usuário.

 EN

The Senior ICT Analyst plays a pivotal role in strengthening the technological and operational capabilities of the National Secretariat for Civil Protection and Defense (SEDEC), with a primary focus on modernizing the Integrated Disaster Information System (S2ID 4.0) and developing complementary solutions, such as mobile applications (offline-first).

 Acting as a strategic bridge between SEDEC’s requesting units and the contracted software development team, the incumbent will be responsible for refining and structuring the agency's technological requirements. This involves mapping complex processes, conducting in-depth requirements gathering and analysis, drafting user stories (UX/UI), defining business rules, and establishing rigorous acceptance criteria for the validation of deliverables.

 Focusing on the prioritization of critical operational modules (such as Recognition, Response, Prevention, and Contingency Plans), the professional will manage the product backlog, ensuring the scope is clear, functional, and traceable, thereby mitigating risks of rework or architectural flaws. Through continuous monitoring and technical governance, the role ensures that software development fully meets the needs of Brazil's civil protection and defense system, optimizing disaster management workflows at the national level.

We are seeking a consultant capable of listening to users, understanding complex processes, and producing simple, verifiable interaction solutions.

The expected outcome is to bridge the gap between the institutional process, the specified requirements, and the actual experience delivered to the user.

PT

O Analista Sênior em Tecnologia da Informação com foco em User Experience é responsável por:

• Planejar e conduzir oficinas de UX e sessões de descoberta com usuários-chave;
• mapear jornadas, necessidades, pontos de fricção e fluxos de interação;
• transformar requisitos e regras de negócio em propostas de interação compreensíveis e consistentes;
• desenvolver wireframes, protótipos de baixa e alta fidelidade e fluxos navegáveis quando necessários;
• validar protótipos e jornadas com usuários e interlocutores do projeto;
• apoiar o refinamento funcional em conjunto com o Analista de Requisitos, sem substituir a responsabilidade deste pela especificação de requisitos;
• definir e documentar padrões de interação e orientações de interface quando aplicável;
• considerar requisitos de acessibilidade, clareza, responsividade e cenários de uso em campo;
• revisar entregas da fábrica de software quanto à aderência aos fluxos e protótipos aprovados;
• apoiar QA e homologação em aspectos relacionados à experiência de uso.

Entre os artefatos esperados estão:

• mapas de jornada;
• fluxos de interação;
• wireframes;
• protótipos de baixa e alta fidelidade;
• protótipos navegáveis;
• registros de oficinas e validações com usuários;
• recomendações de usabilidade e acessibilidade;
• padrões e diretrizes de interação/UI quando necessários;
• insumos para requisitos, critérios de aceite e homologação.

EN

The Senior Information Technology Analyst specializing in User Experience is responsible for:

• Planning and conducting UX workshops and discovery sessions with key users;
• Mapping journeys, needs, friction points, and interaction flows;
• Translating requirements and business rules into understandable and consistent interaction proposals;
• Developing wireframes, low- and high-fidelity prototypes, and navigable flows when necessary;
• Validating prototypes and journeys with users and project stakeholders;
• Supporting functional refinement in collaboration with the Requirements Analyst, without assuming the latter's responsibility for requirements specification;
• Defining and documenting interaction patterns and interface guidelines where applicable;
• Considering accessibility, clarity, responsiveness, and field usage scenarios;
• Reviewing software development team deliverables for adherence to approved flows and prototypes;
• Supporting QA and user acceptance testing (UAT) regarding user experience aspects.

Expected artifacts include:

• Journey maps;
• Interaction flows;
• Wireframes;
• Low- and high-fidelity prototypes;
• Navigable prototypes;
• Records of workshops and user validations;
• Usability and accessibility recommendations;
• Interaction/UI patterns and guidelines when necessary;
• Inputs for requirements, acceptance criteria, and acceptance testing.

PT

Required:

• Mestrado ou Doutorado, de preferência em Tecnologia da informação, engenharias, administração, gestão de projetos, docência ou área correlata com 2 anos de experiência relevante; OU
• Bachelor em qualquer uma das áreas mencionadas com 4 anos de experiência relevante

Desired:

• Especialização ou curso de extensão relevante para o posto.
• Certificação em Gestão de Projetos, de preferência PRINCE 2 Foundations/Practitioner.

EN

Required

• Master’s or Doctoral degree—preferably in Information Technology, Engineering, Business Administration, Project Management, Education, or a related field—with 2 years of relevant experience; OR
• Bachelor’s degree in any of the aforementioned fields with 4 years of relevant experience.

Desired

• Specialization or extension course relevant to the position.
• Project Management certification, preferably PRINCE2 Foundation/Practitioner.

PT

Required

• Exige-se experiência na elaboração de ferramentas de TI, pesquisa e descoberta com usuários, mapeamento de jornadas e fluxos, design de interação, wireframes e prototipação, condução de oficinas e validações com usuários, comunicação com áreas de negócio, requisitos, de desenvolvimento e documentação clara de decisões de UX.

Desired

• Experiência em sistemas governamentais, serviços públicos digitais, acessibilidade, aplicações móveis e cenários de uso em campo ou com conectividade limitada.
• Experiência em revisão da Metodologia de Gerenciamento de Projetos.
• Experiência em coordenar a implantação das melhorias tecnológicas e processuais.

EN

Required

• Experience is required in developing IT tools, user research and discovery, journey and flow mapping, interaction design, wireframing and prototyping, facilitating workshops and user validation sessions, communicating with business units, gathering requirements, collaborating with development teams, and clearly documenting UX decisions.

Desired

• Experience with government systems, digital public services, accessibility, mobile applications, and usage scenarios involving field operations or limited connectivity.
• Experience reviewing project management methodologies.
• Experience coordinating the implementation of technological and procedural improvements.

• UNOPS does not accept unsolicited resumes. 
• UNOPS will at no stage of the recruitment process request candidates to make payments of any kind.
• Applications to vacancies must be received before midnight Copenhagen time (CET) on the closing date of the announcement. Applications received after the closing date will not be considered. 
• Only shortlisted candidates will be contacted and invited to proceed to the next stage of the selection process, which may include various assessments. 
• UNOPS embraces diversity and is committed to equal employment opportunity. Our workforce consists of a wide range of nationalities, cultures, languages, races, gender identities, sexual orientations, and abilities. We strive to sustain and strengthen this diversity, fostering an inclusive working environment where all personnel are treated with respect and have equal access to opportunities.
• UNOPS evaluates all applications based on the skills, qualifications and experience outlined in the vacancy announcement. We are committed to a fair and transparent selection process and welcome diverse perspectives, including those of women, indigenous and racialized communities, individuals of diverse gender identities and sexual orientations, and persons with disabilities.
• We are committed to enabling all candidates to perform at their best during the assessment process. If you are shortlisted and require support or reasonable accommodation to complete any assessment, please inform our human resources team upon receiving your invitation.
• UNOPS has zero tolerance for sexual exploitation and abuse (SEA), sexual harassment, and other forms of abusive conduct, including discrimination, abuse of authority, and harassment. To uphold these standards, background checks are conducted for all final candidates to help ensure that individuals with a history of such conduct are not hired. By applying for a position with UNOPS, candidates acknowledge and consent to these verification processes.
  

• For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post. 
• For retainer contracts, you must complete a few mandatory courses (they take around 4 hours to complete) in your own time, before providing services to UNOPS. Refreshers or new mandatory courses may be required during your contract. Please note that you will not receive any compensation for taking courses and refreshers. For more information on a retainer contract here. 
• For more details about the contract types, please click here.
• All UNOPS personnel are responsible for performing their duties in accordance with the UN Charter and UNOPS Policies and Instructions, as well as other relevant accountability frameworks. In addition, all personnel must demonstrate an understanding of the Sustainable Development Goals (SDGs) in a manner consistent with UN core values and the UN Common Agenda. 
• It is the policy of UNOPS to conduct background checks on all potential personnel. Recruitment in UNOPS is contingent on the results of such checks.