Information and Communication Technology Assistant

Host entity: UNFPA

Volunteer type: National

Areas of expertise: Administration, Information technology and telecommunications, Safety and security

Application deadline: 21/10/2026

Mission and objectives

Our Mandate

The United Nations Population Fund (UNFPA) is the UN's reproductive health agency dealing with population issues and it is responsible for expanding the possibilities for women and young people to lead a healthy sexual and reproductive life. UNFPA works to accelerate universal access to sexual and reproductive health, including voluntary family planning and safe motherhood; and seeks the realization of rights and opportunities for young people.

UNFPA is present in more than 150 countries, improving people's lives as a catalyst for action and advocacy of their issues. Acting through alliances and partnerships with governments, other UN agencies, civil society and the private sector, UNFPA makes a positive difference for billions of people, especially those most in need.

UNFPA also helps countries use population data to anticipate future challenges; offers technical assistance that strengthens and empowers its partners; supports policy formulation and national capacity-building, ensuring that reproductive health and the rights of women and young people remain central issues in the development agenda.

UNFPA is making progress - fewer women are dying during childbirth, more unwanted pregnancies are being avoided, and younger women are having their opportunities expanded. But it is necessary to expand these efforts so that we can reach a healthy and fair world.

UNFPA - Creating a world where every pregnancy is wanted, every childbirth is safe and every young person’s potential is fulfilled.

Assignment context

The Information and Communication Technology Assistant will assist the ICT Associate in the management of the organization's resources, assisting in implementing ICT standards and applications, managing data, information and workflow. S/he will provide ICT and administrative support services and daily technical support to CO staff.

Task description

The Information and Communication Technology (ICT) Assistant will be based in the Maputo Office and will report directly to the ICT Associate, under the overall guidance of the International Operations Manager.

The ICT Assistant will support the implementation of ICT policies and standards and contribute to the effective delivery of ICT services.
• Assist in the effective functioning of Country Office (CO) hardware and software packages; perform technical functions, including assisting with the installation and repair of commercial and in-house hardware and software applications; assist with routine repairs, application management, maintaining supplies inventory; monitor server traffic and performance; provide support in backing up and restoring files, and virus prevention;
• Assist ICT security by restricting administrative rights to prevent loading of unauthorized software; ensure that desktop, laptop, and server passwords and related policies comply with established corporate standards;
• Support network administration, including the establishment of offsite backups, backup logs, and restoration procedures; troubleshoot network problems and respond to user needs regarding network access;
• Assist in providing administrative support by managing software, hardware, and parts, including maintaining an up-to-date inventory; maintain CO databases and provide orientation and coaching to staff; maintain a library of ICT-related reference materials; prepare statistical reports as required;
• Assist in securing the operation of satellite phones used at the Country Office, providing administrative support to account for them by keeping the database of equipment updated, training staff in their use; ensure timely updates on service/SIM cards to prevent interruption of phone operations; conduct monthly verification of equipment and report to the International Operations Manager on inventory, condition of equipment, and available credit;
• Assist with maintaining an up-to-date inventory of ICT-related software and hardware;
• Assist in keeping statistics of services provided by the ICT area;
• Assist the asset focal person to ensure that ATLAS records for ICT equipment are accurate.

Skills and experience

• Relevant certifications in hardware and software management and applications, including Microsoft Certified Professional (MCP);
• 3 years of relevant working experience, including network administration, support for management of hardware and software platforms, telecommunications facilities, and knowledge of Windows-based packages/applications;
• Good knowledge of PC/LAN operating systems, Microsoft Windows, corporate Information and Communication Technology (ICT) security, viral protection systems, and Enterprise Resource Planning (ERP) systems;
• Ability to review a variety of data, identify and adjust discrepancies, and resolve operational problems;
• Some experience in client support, such as in a Help Desk or User Support Unit.

Competencies and values

Functional Competencies:
• Managing the organization’s resources
• Developing ICT standards and applications
• Managing data, information and workflow

Values:
• Exemplifying integrity
• Demonstrating commitment to UNFPA and the UN system
• Embracing cultural diversity
• Embracing change

Core Competencies:
• Achieving results
• Being accountable
• Developing and applying professional expertise/ business acumen
• Thinking analytically and strategically
• Working in teams/ managing ourselves and our relationships
• Communicating for impact

Furthermore, UN Volunteers are required to:
● Strengthen their knowledge and understanding of the concept of volunteerism by reading relevant UNV and external publications and take active part in UNV activities (for instance in events that mark IVD);
● Be acquainted with and build on traditional and/or local forms of volunteerism in the host country;
● Reflect on the type and quality of voluntary action that they are undertaking, including participation in ongoing reflection activities;
● Contribute articles/write-ups on field experiences and submit them for UNV publications/websites, newsletters, press releases, etc.;
● Assist with the UNV Buddy Programme for newly-arrived UN Volunteers;
● Promote or advise local groups in the use of online volunteering, or encourage relevant local individuals and organizations to use the UNV Online Volunteering service whenever technically possible

Living conditions

As this is a national UN Volunteer assignment, the UN Volunteer will be responsible for arranging his/her own housing and other living essentials. This position is based in Maputo. National UN Volunteers are part of the malicious insurance plan. National UN Volunteers are expected to be culturally sensitive and adjust to the prevailing culture and traditions.

Full eligibility requirements, conditions of service and application instructions are available on the official UNV platform.