Information Systems Assistant (Software Developer)

Host entity: MONUSCO

Volunteer type: International

Areas of expertise: Information technology and telecommunications, Communication, advocacy, public information, Data science, information management, Artificial Intelligence

Application deadline: 04/11/2026

Mission and objectives

MONUSCO/MONUC was established in 1999 under the auspices of the UN Department of Peacekeeping Operations (DPKO). SCR 2277 (2016) requests MONUSCO to support efforts of the Government of DRC towards the protection of civilians, through a comprehensive approach involving all components of MONUSCO, including through reduction of the threat posed by Congolese and foreign armed groups and of violence against civilians, including sexual and gender-based violence and violence against children to a level that can be effectively managed by the Congolese justice and security institutions; and to support Stabilization through the establishment of functional, professional, and accountable state institutions, including security and judicial institutions. The project aims at a better understanding of the most serious violations of human rights law and international humanitarian law in DRC and supports the leadership of the Mission through informed policy and decision making on future vetting of security forces through risk assessment and mitigation, joint planning for MONUSCO operations, as well as advocacy efforts.

Assignment context

MONUSCO/MONUC was established in 1999 under the auspices of the UN Department of Peacekeeping Operations (DPKO).

Assignment is in family duty station (Entebbe).

Task description

The BRM software development team provides value-added custom solutions where UN enterprise applications do not meet the diverse and complex needs of field missions.

Within the delegated authority and under the direct supervision of the BRM manager under Innovation and Technology Pillar or designated authority, the UN Volunteer will undertake the following duties:

• The incumbent will develop applications that automate and streamline manual processes, strengthen administrative efficiency and oversight, analyze existing workflows, and recommend improvements.
• The role also requires coordinating with stakeholders to deliver assigned tasks and projects on time. Solid project management skills are required.
• Project documentation is critical to ensure proper tracking and follow up.
• Perform application testing and make necessary adjustments to ensure smooth operational state of the applications built
• Strong public-speaking and presentation skills are useful for presenting proposed solutions to clients.
• Provide needed technical support for already deployed applications/databases/systems
• Conduct user training for knowledge transfer and produce user guides during application handover
• Maintain business confidence by upholding confidentiality of clients;
• Keep up professional and technical knowledge by attending educational workshops and/or reviewing professional publications and/or establishing personal networks and/or participating in professional societies;
• Occasionally, the incumbent will research new projects that require input from multiple disciplines and areas of expertise.
• Perform other duties when directed by managers or whenever there are operational requirements.

Skills and experience

Minimum five (5) years of experience working as an application developer.

Technical Skills and Experience
• Proficiency in C# across the .NET development workloads, such as ASP.NET Core (MVC and Razor Pages), Web API, and .NET MAUI — with sound application of system design fundamentals, object oriented programming, and common design patterns, such as dependency injection.
• Experience in Database development with SQL Server, covering data modelling, design, and day-to-day administration, with data access through Entity Framework Core, LINQ and T-SQL, including stored procedures, views, and functions.
• Proficiency in Microsoft Power Platform (Power Apps, Power Automate, Power BI and SharePoint Online), together with strong numeracy and the ability to interpret complex data.
• Delivery of clean, secure, well-structured, and well-documented code, supported by unit tests with experience in debugging and performance tuning of .NET applications in Visual Studio and VsCode is desirable.
• Working knowledge of source control and DevOps practices using Git, GitHub and Azure DevOps including branching strategies, pull requests and CI/CD build and release pipelines — as well as platform operations such as deploying, configuring and troubleshooting web applications on IIS, Windows Server and Linux, and containerizing .NET applications with Docker.
• Experience integrating AI services (Azure OpenAI Service, Azure AI Services or ML.NET) with prompt engineering and retrieval-augmented generation, is desirable.
• Front-end and design skills in HTML5, CSS, JavaScript, jQuery, and Bootstrap — with iOS and Android mobile app development and design tools such as Figma, are desirable.

Competencies and values

• Integrity and professionalism: demonstrated expertise in area of specialty and ability to apply good judgment; high degree of autonomy, personal initiative and ability to take ownership; willingness to accept wide responsibilities and ability to work independently under established procedures in a politically sensitive environment, while exercising discretion, impartiality and neutrality; ability to manage information objectively, accurately and confidentially; responsive and client-oriented;
• Accountability: mature and responsible; ability to operate in compliance with organizational rules and regulations;
• Commitment to continuous learning: initiative and willingness to learn new skills and stay abreast of new developments in area of expertise; ability to adapt to changes in work environment;
• Planning and organizing effective organizational and problem-solving skills and ability to manage a large volume of work in an efficient and timely manner; ability to establish priorities and to plan, coordinate and monitor (own) work; ability to work under pressure, with conflicting deadlines, and to handle multiple concurrent projects/activities;
•Teamwork and respect for diversity: ability to operate effectively across organizational boundaries; ability to establish and maintain effective partnerships and harmonious working relations in a multi-cultural, multiethnic environment with sensitivity and respect for diversity and gender;
• Communication: proven interpersonal skills; good spoken and written communication skills, including ability to prepare clear and concise reports; ability to conduct presentations, articulate options and positions
concisely; ability to make and defend recommendations; ability to communicate and empathize with staff (including national staff), military personnel, volunteers, counterparts and local interlocutors coming from very diverse backgrounds; ability to maintain composure and remain helpful towards the staff, but objective, without showing personal interest; capacity to transfer information and knowledge to a wide range of different target groups;
• Flexibility, adaptability, and ability and willingness to operate independently in austere, remote and potentially hazardous environments for protracted periods, involving physical hardship and little comfort, and including possible extensive travel within the area of operations; willingness to transfer to other duty stations within area of operations as may be necessary; and
• Genuine commitment towards the principles of voluntary engagement, which includes solidarity, compassion, reciprocity and self-reliance; and commitment towards the UN core values.

Living conditions

As Uganda’s main international airport is located in Entebbe, it serves as the primary entry point for international travellers. It offers direct connections to and from major global and regional destinations, including Addis Ababa, Amsterdam, Brussels, Cairo, Dar es Salaam, Dubai, Johannesburg, Juba, Kigali, Kinshasa, London, Nairobi, and others.

Entebbe is a family duty station and serves as the logistical and administrative support hub for MONUSCO. Located on the shores of Lake Victoria, it offers a safe and comfortable living environment with good-quality accommodation, reliable electricity and water, supermarkets, banks, restaurants, medical facilities, and internet services. Rental costs are moderate by international standards, while imported goods may be relatively expensive.

Entebbe International Airport is connected to Kampala via the modern Entebbe–Kampala Expressway, which significantly reduces travel time between the airport and the capital.

Entebbe and Kampala are currently classified under UN Security Level III (moderate), reflecting a stable but cautious operating environment requiring adherence to standard security risk management measures. This level indicates that while the overall environment is permissive for operations, personnel should remain vigilant and comply with security advisories.

The Security Management Team (SMT), along with other entities within the UN security management system (such as wardens), meets regularly to monitor the security situation and ensure preparedness. The Security Section, in coordination with the Department of Safety and Security (UNDSS), provides regular updates and conducts mandatory security briefings for newly arrived personnel, including updates on political, social, and operational developments. Movement advisories (e.g. on night travel along certain routes) may be issued periodically based on risk assessments.

A Level 1 clinic is available at the United Nations Regional Service Centre Entebbe, and several UN-approved private hospitals are located in Kampala.

Certain vaccinations are mandatory for entry into Uganda, including yellow fever. While verification at the airport is not always consistently enforced, travellers may still be required to present proof of vaccination upon arrival. All UN personnel must therefore ensure that vaccinations are up to date and properly documented in the International Certificate of Vaccination (yellow card).

Entebbe is designated as a family duty station for UN personnel. International schools, healthcare facilities, and recreational amenities are available in Kampala and, to a lesser extent, in Entebbe. Markets and supermarkets are also readily accessible.

Multiple mobile network providers operate across Uganda, and SIM cards and airtime are widely available. UN personnel have access to office internet and telephone services, including the option to make personal calls using a PIN-based system on a cost-recovery basis.

Entebbe enjoys a mild tropical climate year-round and provides a high standard of living compared with most MONUSCO field locations in the Democratic Republic of the Congo.

Full eligibility requirements, conditions of service and application instructions are available on the official UNV platform.