Information Technology Analyst (Open to Internal & External Applicants)

Tiered Approach

In line with the commitment to safeguard capacity and support personnel already in the Organization, a majority of UNDP UNCDF/UNV vacancies are advertised using a tiered application process whereby:

• Tier 0: UNDP/UNCDF/UNV IP staff holding permanent (PA) and fixed-term (FTA) appointments, whose posts will be abolished, or contracts will be terminated or not renewed during 2026.
• Tier 1: Other UNDP/UNCDF/UNV staff holding permanent (PA) and fixed-term (FTA) appointments
• Tier 2: UNDP/UNCDF/UNV staff holding temporary appointments (TA), personnel on regular PSA contracts, and Expert and Specialist UN Volunteers
• Tier 3 or no tier indicated: All other contract types from UNDP/UNCDF/UNV and other agencies, and other external candidates

Please make note of the Tier(s) indicated in the vacancy title, if any, and ensure that you satisfy the eligibility to apply.

Background

Office/Unit/Project	Provincial and Local Governance Strengthening Programme (PLGSP)
Title	Information Technology Analyst
Level	NPSA 8
Duty station (City and Country)	Biratnagar, Koshi, Nepal
Type (Regular or Short term)	Regular
Office- or Home-based	Office based
Expected starting date	As soon as possible
Expected Duration	One year with possibility of extension
Position Number	215537 (Biratnagar)

I.         Project Description 

Nepal adopted a new Constitution in September 2015, with the intent of transforming the then unitary and centralised system of governance into a federal and decentralised one as a vehicle to ensure equality, equity, and social justice. Nepal's federal system is characterised by three levels of government (federal, provincial, and local) with non-hierarchical relationships within the levels of government. The Constitution stipulates that the three levels shall be the main structures of the Federal, Democratic and Republican Nepal and all levels shall exercise the power of state of Nepal pursuant to the Constitution and law. The powers of the three levels of government are enshrined in five Schedules of the constitution in the form of exclusive and concurrent powers. The federal system of governance became fully functional in February 2018 after all seven province governments were formed following the general election in November 2017.  

  With an objective to support on the implementation of federalism in Nepal, the Government of Nepal introduced a flagship programme of Provincial and Local Governance Support Programme (2019-2024). Following an initial period of delivery and agreement by GoN, Provinces, stakeholders, and Development Partners that Provincial and Local Governance Support Programme remained necessary and relevant, a decision was taken to extend Provincial and Local Governance Support Programme, with changes necessary to make the programme more effective, efficient, and responsive to the needs of Provincial Local Governments (PLG).  

  The Provincial and Local Governance Strengthening Programme (PLGSP) 2024-2029 is the national framework programme of the Government of Nepal (GoN) to build institutional, organizational, and individual capacity at all levels of government, with special focus on the provincial and local levels. It aims to attain functional, sustainable, inclusive, and accountable provincial and local governance. Following an initial period of delivery (2019-2023), and agreed by the GoN, Provinces, Development Partners, and other stakeholders, PLGSP will continue for the next five years, with necessary changes to make the programme more effective, efficient, and responsive to the emerging needs of PLGs in advancing federalism in Nepal.  

   An extensive stakeholder engagement, consultations and re-programming process was undertaken between July 2023 and June 2024 that resulting in a substantial revision in the PLGSP Programme Document (ProDoc). This reprogrammed ProDoc outlines how re-programmed PLGSP emphasizes building the capacity and capability of PLGs’ to deliver on the institutional and individual capacities for advancing federalism in Nepal over the next 5 years. The ProDoc has focused on three outcomes for Federal, Provincial and LG level impacts, each with three related outputs. Three outcomes include:  Outcome 1: Federal level government institutions and inter-governmental mechanisms are fully functional in support of federal governance as per the Constitution; Outcome 2: Provincial governments have efficient, effective, inclusive, and accountable institutions and organizations; Outcome 3: Local governments have capacity for Good Governance and for delivering inclusive basic services to all people. Furthermore, there are 9 outputs against the outcome mentioned. Four cross-cutting thematic streams: (i) Inclusive federalism acts, regulations, policies, and strategies; (ii) Collaboration within and across federal institutions and governments, and civic engagement; (iii) Supportive systems and tools for PLG inclusive federalism capacity; (iv) capacity development and transformation (applied to all 3 levels) have also been defined and articulated well.   The programme considers the broad principles and approaches including focus on federal devolution, transparency, and accountability, embedding transformative gender and diversity/inclusion agenda, human rights based and participatory approach, devolved, contextual and flexible programme design and implementation and adaptive programming. Further, unpacking structural barriers in political institutions, promoting ownership and trust in provincial and local government system and changing power dynamics in government institutions addressing intersectionality are the expected pathways for Gender equality and social inclusion (GESI) transformation in the programme. Ministry of Federal Affairs and General Administration (MoFAGA) is the executing agency of the GoN for PLGSP in collaboration with the Office of the Prime Minister and Council of Ministers Provincial and Local Governments.  

  UNDP as the partner of PLGSP and Technical Assistance (TA) provider, has been working with the MoFAGA on the implementation of PLGSP since its inception. The TA component of the programme has also been revised accordingly to facilitate the transformation in the behaviours of the authorities towards federalism for inclusive service delivery, it is fully aligned with revised PLGSP incorporating learnings from the earlier TA engagement. The intent of the revised TA is to leverage UNDP’s technical expertise and facilitation role to support positive transformations that enable implementation of federalism in Nepal, ultimately contributing to more inclusive and effective delivery of inclusive services by PLGs to their people especially for the most marginalized and women.   

   To this effect, TA will support PLGs for their institutional and organizational capacities. The TA support to federal government will help develop and implement necessary laws and policies to strengthen inter-governmental relationships thereby supporting cooperative federalism. To attain the sustainable achievement described above, TA has been categorized into Implementation Support TA (ISTA) and Transformational TA. ISTA focuses more on supporting the governments in the implementation of PLGs thereby building their institutional and individual capacities. Whereas Transformational TA focuses more on supporting behavioural transformation through research and analysis as well as providing high level expertise as needed. Overall, the TA staff (ISTA and Transformational TA) works together in close coordination with each other in overall guidance of respective government and UNDP Country Office.

Position Summary:

The Information Technology Analyst will act as a main point of contact for systems, tools and practices that are based on the IT and software in the provinces and Local Governments (LGs). The incumbent will be equally responsible for the development and management of data for evidence-based planning and reporting at PLGs for which s/he will extend the support to LG IT team.

II.        Scope of Work 

The position contributes primarily to outputs 4,5,7,8 of the programme.

1- Collaborate to the implementation of e-Governance, data management and information and communication technology (lCT) at provincial and local level:     

• Support the Provincial Government units on strategic and policy issues to strengthen the e-Governance systems at provincial and local levels, including related to accessibility and increased connectivity.
• Provide strategic support and guidance on ICT and e-Governance to relevant counterparts in the province. 
• Support the planning of the PLGSP activities related e-Governance & ICT and assist the Provincial Programme Coordination Analyst in the preparation of the Provincial Annual Strategic Implementation Plan (P-ASIPB) and trimester workplan of the programme for Provincial Programme Support Units (PPSU) and Provincial Research and Training Academy (PRTA).
• Support in development and harmonization of the ICT based management tools, systems and guidelines at the province and local levels in coordination with transformational TA.
• Facilitate sensitizations of programme staff and external stakeholders on concepts, issues, challenges and opportunities related to ICT, e-Governance and data management.

2- Ensure coordination & knowledge management at provincial and local level:

• Develop a system of cross learning between and among the provincial and local governments on e-governance and ICT in coordination with Knowledge Management Analyst for knowledge products.
• Work in close collaboration with other entities including the e-Governance Commission, on ICT and e-Governance work.
• Support authorities at provincial and local level to develop training modules and packages on IT and e-Governance systems; at an appropriate standard. 
• Support in proposing automatization solutions for the Operations business activities.
• Strengthen e-learning and sharing system in the area of governance within/among the stakeholders.

 

3- Ensure oversight and quality assurance on ICT and e-Governance work at provincial and local level:

• Provide oversights and monitor the Innovative Partnerships Fund (IPF) work related to IT and e-Governance.
• Review the work plan and develop a result tracker on e-Governance and ICT work to be undertaken at provincial and local level.
• Perform analysis of information and take stock of actions on issues related to e-Governance and ICT at provincial and local level based on findings and recommendations of the revised Federalism Capacity Needs Assessment (FCNA) and the Local Institutional Self-Assessment tool (LISA) and provide necessary inputs to annual work plans based on the current context.
• Support to introduce online information management system and online repository of all work done through PPSU and PRTA across the province and local level.
• Ensure implementation of corporate ICT security requirements.
• Provide ICT Helpdesk services to ensure efficient and timely support to provincial and local users.
• Contribute to identification, documenting and drafting of best practices and lessons learned from provincial and local level.
• Coordinate with the IT and e-Governance Analyst in Programme Coordination Unit (PCU) to make sure that the PPSU activities are in line with the overall scope of the relevant output.

4- Support in producing periodic reports:

• Support to develop system and tools for consolidated data and online information for periodic reporting of the programme.
• Prepare reports from PPSU and PRTA relating to ICT and e-Governance and provide to IT and e-Governance Analyst and Monitoring, Evaluation and Reporting Analyst.
• Research and retrieve data from internal and external sources at provincial and local level, prepare statistical charts, tables and reports as required.
• Avail ICT and e-Governance related information to the PPSU and PRTA team as required.

5- Ensure mainstreaming of GESI throughout IT / e- Governance programme interventions: 

• Provide inputs related to IT and e-Governance to GESI Specialist for the development of GESI tools and support their implementation at provincial and local level. 
• Ensure that accessibility for women and excluded/marginalized groups is a key factor in the development and roll-out of ICT and e-Governance systems at provincial and local level, with particular attention to digital accessibility for persons with disability.
• Facilitate capacity development sessions for Government agencies and other stakeholders on the importance of GESI-responsive ICT and e-Governance systems.
• Support dissemination of information, learnings and good practices to promote GESI mainstreaming, and GESI-responsive capacity development initiatives related to e-Governance and ICT.

Other:

• The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organisation.
• Strictly comply with the policies, strategies, code of conduct, guidelines on Prevention of Sexual Exploitation and Abuse (PSEA).
• Strict compliance with the rules, regulations and policies of Government and UNDP related to ethics and integrity.

III. Institutional Arrangement

The IT Analyst will report to and work under the direct supervision of the Provincial Programme Coordination Analyst and under the guidance of the Provincial Programme Manager (PPM) and the Provincial Programme Director (PPD). 

Competencies

Core
Achieve Results:	LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline
Think Innovatively:	LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements
Learn Continuously:	LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback
Adapt with Agility:	LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible
Act with Determination:	LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident
Engage and Partner:	LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships
Enable Diversity and Inclusion:	LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination

Thematic Area	Name	Definition
Business Management	Results-based Management	Ability to manage the implementation of strategies, programmes, and projects with a focus at improved performance and demonstrable results. Knowledge and understanding of relevant theories, concepts, methodologies, instruments, and tools.
Business Management	Digital Awareness and Literacy	Ability to monitor new and emerging technologies, as well as understand their usage, potential, limitations, impact, and added value. Ability to rapidly and readily adopt and use new technologies in professional activities, and to empower others to use them as needed. Knowledge of the usage of digital technologies and emerging trends.
Business Direction & Strategy	Systems Thinking	Ability to use objective problem analysis and judgement to understand how interrelated elements coexist within an overall process or system, and to consider how altering one element can impact on other parts of the system
Information Management & Technology	Information and Technology  Strategy - Portfolio management and  governance	Knowledge of developing and implementing ICT strategy, portfolio and project management services, governance, and policies. Knowledge of project management principle. PMP or PRINCE2 certification of equivalent desirable
Information Management & Technology	Applications Management	Ability to set-up, develop, support, and maintain applications. Expertise in Oracle Cloud, ServiceNow, SalesForce.com and Microsoft technology and assets
2030 Agenda: People	Gender	Innovation for Gender Equality.
2030 Agenda:  Prosperity	Inclusive Growth	Social Inclusion

V. Minimum Qualifications:

Min. Education requirements	Advanced university degree (master's degree or equivalent) in e-Governance, Information and Communication Technology, Computer Science, or any other related field is required. Or A first-level university degree (bachelor’s degree) in the above-mentioned fields in combination with additional 2 years of relevant experience will be given due consideration in lieu of master’s degree.
Min. years of relevant work experience	Applicants with master’s degree (or equivalent) in a relevant field of study are not required to have professional work experience. Applicants with a bachelor’s degree (or equivalent) are required to have a minimum of two (2) years of working experience in the area related to information and communication technology and e-governance with introduction of innovative strategies and tools in public service delivery.
Desired skills in addition to the competencies covered in the Competencies section	Experience using MS Office (Word, Excel, Power Point etc.) and web-based management and analytical tools.   Experience in working with IT/e-Governance systems development including inter-governmental relations. Experience in delivering training and other needed capacity on IT and e-Governance. Experience of designing, maintaining and upgrading database system. Experience in supporting the monitoring of functionalities of digital solutions  Experience working with user-centered designs and conducting user research and testing  Demonstrated and substantive experience in developing web-based applications, including databases, and mobile apps. Experience and sound understanding of the Sustainable Development Goals (SDGs) and their implications on local governance. Experience in Gender Equality and Social Inclusion (GESI) and its implication on local governance.  Experience in designing, monitoring and evaluation tools.  Demonstrated experience of delivering high-quality reports and knowledge products. Prior professional experience supporting IT/digital systems in Koshi Province, including with provincial/local governments, development partners, NGOs, or private-sector organizations. Experience in geographical context of Koshi Province and its local government structure. Experience working on ICT-related challenges, connectivity conditions and digital service delivery requirements across urban, rural, mountainous and remote areas of Koshi Province.
Required Language(s)	Fluency in English and Nepali is required. Working knowledge of at least one major local language spoken in Koshi Province is an advantage.
Professional Certificates

IV.       The following documents shall be required from the applicants:

1. Personal CV or P11, indicating all past positions held and their main underlying functions, their durations (month/year), the qualifications, as well as the contact details (email and telephone number) of the Candidate, and at least three (3) the most recent professional references of previous supervisors. References may also include peers.
2. A cover letter (maximum length: 1 page) indicating why the candidate considers him-/herself to be suitable for the position.
3. Managers may ask (ad hoc) for any other materials relevant to pre-assessing the relevance of their experience, such as reports, presentations, publications, campaigns or other materials.

Equal opportunity

As an equal opportunity employer, UNDP values diversity as an expression of the multiplicity of nations and cultures where we operate and, as such, we encourage qualified applicants from all backgrounds to apply for roles in the organization. Our employment decisions are based on merit and suitability for the role, without discrimination. 

UNDP is also committed to creating an inclusive workplace where all personnel are empowered to contribute to our mission, are valued, can thrive, and benefit from career opportunities that are open to all.

Sexual harassment, exploitation, and abuse of authority

UNDP does not tolerate harassment, sexual harassment, exploitation, discrimination and abuse of authority. All selected candidates, therefore, undergo relevant checks and are expected to adhere to the respective standards and principles. 

Right to select multiple candidates

UNDP reserves the right to select one or more candidates from this vacancy announcement.  We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.

Use of AI by candidates

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