IT Operations Assistant (G5)

DEADLINE FOR APPLICATIONS

27 October 2026-23:59-GMT+04:30 Afghanistan Time (Kabul)

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

ABOUT WFP

The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of extreme weather shocks.

At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.

To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok.

WHY JOIN WFP? 

• WFP is a 2020 Nobel Peace Prize Laureate.
• WFP offers a highly inclusive, diverse, and multicultural working environment.
• WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.
• A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.
• We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

JOB PURPOSE

To provide technical support for ICT operations, infrastructure, telecommunications, cybersecurity, identity management, and digital solutions, ensuring reliable and secure technology services that enable WFP's humanitarian operations across Afghanistan.

KEY RESPONSIBILITIES

·    Provide first- and second-line IT support to WFP users and ensure timely resolution of incidents and service requests.

·    Install, configure, maintain, and troubleshoot computers, mobile devices, peripherals, and standard software.

·    Support network infrastructure, Wi-Fi, connectivity, telecommunications services, and routine preventive maintenance.

·    Assist with identity and access management, including user account administration and access reviews.

·    Provide technical support for SCOPE and other beneficiary management solutions.

·    Maintain accurate ICT asset inventory and lifecycle records, including deployment, transfer, verification, and disposal.

·    Support cybersecurity compliance, endpoint remediation, incident reporting, and user awareness activities.

·    Deliver user training, maintain technical documentation, and coordinate with vendors and technical teams as required.

Qualification and Experience Required:

Education: Completion of secondary education. Post-secondary studies in Information Technology, Computer Science, Telecommunications, or a related field are desirable.

Experience: At least five years of relevant experience in ICT operations, service desk support, telecommunications, network administration, or a related field. Experience with Microsoft Windows, Microsoft 365, and enterprise ICT environments is desirable.

KNOWLEDGE AND SKILLS

·    IT service desk and customer support; ICT infrastructure and network support.

·    Telecommunications operations, identity and access management, ICT asset management, and cybersecurity awareness.

·    Strong analytical, communication, teamwork, and problem-solving skills in a multicultural operational environment.

LANGUAGES

Fluency in both oral and written communication in English and local languages (Pashto/Dari)

WFP LEADERSHIP FRAMEWORK

 

WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.

Click here to access WFP Leadership Framework

 

REASONABLE ACCOMMODATION

 

WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation, please contact:  global.inclusion@wfp.org

NO FEE DISCLAIMER

 

The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.

 

REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION

• All applications must be submitted exclusively through our online recruiting system. We do not consider CVs or applications sent by email, LinkedIn, or any other channel.

• We strongly recommend that your Workday profile is accurate and complete, and that all sections are filled in, including your employment history, academic qualifications, language skills, and UN grade (if applicable). Once your profile is completed, please apply, and submit your application.

• If you experience technical issues while submitting your application, you may contact us at global.hrerecruitment@wfp.org. Please note that this email is only for technical issues with an application - unsolicited applications or documents sent to this inbox will not receive a reply.

• At the application stage, the only required documents are your CV and Cover Letter. Additional documents (passport, certificates, recommendation letters, etc.) may be requested later in the process.

• Only shortlisted candidates will be contacted and invited to proceed to the next stage of the recruitment process.

All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.