IT Operations Officer (Telecommunication), CST II, South Sudan

DEADLINE FOR APPLICATIONS

20 October 2026-23:59-GMT+02:00 Central Africa Time (Juba)

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

ABOUT WFP

The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of extreme weather shocks.

At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.

To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok.

WHY JOIN WFP? 

• WFP is a 2020 Nobel Peace Prize Laureate.
• WFP offers a highly inclusive, diverse, and multicultural working environment.
• WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.
• A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.
• We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

ICT JOB TITLE : IT Operations Officer (Telecommunication)

TYPE OF CONTRACT: Regular International Consultant Level 2 (CST-2)

UNIT/DIVISION : ICT

DUTY STATION (City, Country) : Juba, South Sudan

DURATION : 11 months (renewable subject to performance and budget availability)

BACKGROUND AND PURPOSE OF THE ASSIGNMENT:

The incumbent will be based in Juba, South Sudan, and will be responsible for maintaining and enhancing the Digital Mobile Radio (DMR) Emergency Telecommunications System, as well as supporting the development and expansion of telecommunications infrastructure in collaboration with UNDSS (United Nations Department of Safety and Security).

 

Reporting to the Head of IT, the incumbent will serve in a supervisory technical capacity, leading a team responsible for telecommunications development and support. The role includes overseeing projects and supervising Telecommunications team members (national staff) at the Country Office in Juba, while also providing technical guidance, support, and training to Telecommunications personals across all Field Offices.

 

ACCOUNTABILITIES/RESPONSIBILITIES:

1. Telecommunications Infrastructure Deployment and Support

• Lead the deployment of the WFP standard Emergency Telecom and connectivity in South Sudan operations.
• Lead on the installation, maintenance and support of security communication system.
• Support UN agencies on building telecommunication infrastructure like Digital Mobile Radion (DMR) and troubleshoot any facility in the telecom network of UN humanitarian hub.
• Provide support and solve security communication related issues and problems throughout South Sudan Country office and Field offices which involves frequent problem-solving missions.

2. Emergency and Security Communications

• Lead and contribute to emergency preparedness and contingency planning, providing technical recommendations and monitoring the management of risks, so that WFP can maintain basic security communication system and quickly respond and deploy resources to the affected areas at the onset of a crisis.
• Lead the development, testing and periodic review of telecommunications business continuity and disaster recovery plans to ensure that critical communications remain operational during emergencies and system disruptions.
• Monitor and ensure compliance with WFP, United Nations Security Management System (UNSMS) and UNDSS telecommunications standards, and recommend and track corrective measures where gaps are identified.
• Provide emergency communication services in support of staff security.

3. Preventive maintenance of security communication systems

• Support integration of telecom systems and ensure inter-agency communication.
• Lead on maintenance of telecommunications asset inventories, frequency allocations, licensing records, system configurations, network diagrams and other technical documentation for telecommunications infrastructure.
• Manage call-signs services for all UN and NGOs in accordance with the standard.
• Support all dispatcher systems and TRBONet infrastructure for DMR network monitoring.
• Troubleshoot faulty VHF network system and identify solutions for their repair.
• Operate and maintain complex communication systems and supervise all Security Communication Centers (SOCs) s in CO and sub-offices as a focal point for technical related issues.

4. Assessments, Planning, Project Implementation

• Improve and modernize solutions, keep up to date with the latest technology.
• Develop and maintain a telecommunications strategy and annual workplan aligned with WFP operational requirements, security priorities and agreed inter-agency telecommunications objectives.
• Lead assigned telecommunications projects through planning, design, implementation, testing, commissioning, acceptance and post-implementation review, ensuring that agreed scope, quality, risks and deliverables are effectively managed.
• Develop plans for feasibility assessment, design, development and implementation, including project plans.
• Evaluate the existing telecom infrastructure in the targeted regions by assessing strength and weaknesses, be it hardware, software support structure and funding.

5. Inter-Agency Coordination and Partnerships

• Ensure effective coordination with other UN agencies to align activities and maximize possibilities of interagency collaboration in the field of security communications.
• Maintain effective partnership with colleagues and external partners to foster information exchange and support to meet service requirements.
• Support inter-agency Security Communication Center (SOC) in South Sudan provides expert advice at the management side,
• Work closely with UNDSS and UN humanitarian agencies to provide technical support on radio programming and other security telecommunication related issues.
• Represent WFP, as delegated, in inter-agency telecommunications, ICT and security communications working groups, provide technical advice and contribute to the planning and delivery of common telecommunications services.

6. Team Leadership, Capacity Development and Performance

• Lead and motivate small team, monitoring performance, providing coaching, training and guidance to ensure appropriate development and enable high performance.
• Build capabilities of staff, collaborating with colleagues in the IT division to design and deliver corporate training policies and programs aimed at developing skills/ knowledge in IT and TC.
• Make recommendations to the management on staffing and skill levels required to support telecommunication infrastructure.
• Provide input to Head of ICT and Inter-Agency Security Telecom Projects manager on performance of TC Assistants and Radio Operators.

7. Technical Specifications and Procurement Support

• Develop technical specifications/ proposals for telecom related procurement needs.
• Contribute to telecommunications budgeting and resource planning, technical evaluations, procurement processes, vendor engagement and monitoring of telecommunications contracts and service-provider performance.

8. Reporting and Other Responsibilities

• Prepare periodic management reports covering telecommunications performance, infrastructure risks, project status, compliance, resource requirements and recommended improvement actions.
• Perform other related activities as required.

 

DELIVERABLES AT THE END OF THE CONTRACT :

• Support Trainings to all Security and Security Communication Centers (SOCs)
• Support the Telecom Infrastructure Country wide to host services
• Manage all UN and NGO requirements
• Support fleet telecom needs for all vehicles

QUALIFICATIONS & EXPERIENCE REQUIRED:

Education:

Advanced University Degree in Telecommunications, Computer Science, Information Systems Management, Electrical/Electronic Engineering or related field; or first university degree in one of the above fields, combined with additional years of relevant professional experience.

Required Experience:

At least five years of progressively responsible postgraduate professional experience in Telecommunication Systems, including experience in installing, operating, maintaining, and troubleshooting telecommunications infrastructure and systems. Experience supporting emergency communications and telecommunications services for field operations, including:

• Hands-on experience with radio communications systems, including Digital Mobile Radio or comparable digital radio technology.
• Experience diagnosing and resolving faults affecting telecommunications networks, equipment, hardware, or software.
• Experience developing technical specifications, technical proposals, feasibility assessments, implementation plans, or procurement requirements.
• Experience providing technical guidance, training, or capacity development to telecommunications or ICT personnel.

 

Desirable experience

• Experience supporting inter-agency Security Communication Centers (SOCs) or communications networks used by humanitarian organizations.
• Experience working with United Nations organizations, non-governmental organizations, government counterparts, or other humanitarian actors.

Skills & Competencies

• Strong technical knowledge of digital radio, radio frequency, Very High Frequency, voice, and telecommunications systems.
• Strong installation, configuration, maintenance, diagnostic, and troubleshooting skills.
• Knowledge of system integration, network monitoring, dispatcher systems, and radio-room operations.
• Strong coaching and capacity-development skills.
• Ability to independently resolve operational and technical problems.
• Strong coordination and partnership skills
• Ability to communicate technical matters clearly to both technical and non-technical stakeholders.
• Strong planning, emergency preparedness, and risk-management skills.
• Ability to work under pressure and travel frequently to field locations.
• Service orientation, teamwork, accountability, and attention to technical quality.

Languages:

Fluency in both oral and written communication in English

 

REMARKS:

·       This VA will also be utilized to generate a roster for the future potential consultancy assignments within the same or lower grade, at the same or other duty stations within South Sudan.

·       Female candidates are highly encouraged to apply.

 

 

WFP LEADERSHIP FRAMEWORK

 

WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.

Click here to access WFP Leadership Framework

 

REASONABLE ACCOMMODATION

 

WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation, please contact:  global.inclusion@wfp.org

NO FEE DISCLAIMER

 

The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.

 

REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION

• All applications must be submitted exclusively through our online recruiting system. We do not consider CVs or applications sent by email, LinkedIn, or any other channel.

• We strongly recommend that your Workday profile is accurate and complete, and that all sections are filled in, including your employment history, academic qualifications, language skills, and UN grade (if applicable). Once your profile is completed, please apply, and submit your application.

• If you experience technical issues while submitting your application, you may contact us at global.hrerecruitment@wfp.org. Please note that this email is only for technical issues with an application - unsolicited applications or documents sent to this inbox will not receive a reply.

• At the application stage, the only required documents are your CV and Cover Letter. Additional documents (passport, certificates, recommendation letters, etc.) may be requested later in the process.

• Only shortlisted candidates will be contacted and invited to proceed to the next stage of the recruitment process.

All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.