Military Support Coordinator

Host entity: MONUSCO

Volunteer type: International

Areas of expertise: Emergency preparedness, crisis response, Information technology and telecommunications, Logistics, procurement, commodities

Application deadline: 25/09/2026

Mission and objectives

MONUSCO/MONUC was established in 1999 under the auspices of the UN Department of Peacekeeping Operations (DPKO). SCR 2277 (2016) requests MONUSCO to support efforts of the Government of DRC towards the protection of civilians, through a comprehensive approach involving all components of MONUSCO, including through reduction of the threat posed by Congolese and foreign armed groups and of violence against civilians, including sexual and gender-based violence and violence against children to a level that can be effectively managed by the Congolese justice and security institutions; and to support Stabilization through the establishment of functional, professional, and accountable state institutions, including security and judicial institutions. The project aims at a better understanding of the most serious violations of human rights law and international humanitarian law in DRC and supports the leadership of the Mission through informed policy and decision making on future vetting of security forces through risk assessment and mitigation, joint planning for MONUSCO operations, as well as advocacy efforts.

Assignment context

MONUSCO/MONUC was established in 1999 under the auspices of the UN Department of Peacekeeping Operations (DPKO).

Task description

Within the delegated authority and under the direct supervision of the Chief FTS, Chief SMU, Military Support Supervisor, or designated authority, the UN Volunteer will undertake the following Within the delegated authority and under the direct supervision of the Chief Force Telecommunications Section (FTS), Chief Signal Management Unit (SMU), Military Support Supervisor, or designated authority, the UN Volunteer will undertake the following duties:

Military ICT Support Coordination
• Coordinate Information and Communication Technology (ICT) support services provided to military components and Force Headquarters.
• Monitor and oversee tasking and support activities performed by military ICT contingents.
• Ensure service delivery standards are maintained and aligned with mission operational priorities.
• Coordinate technical support requirements between military stakeholders and FTS service delivery teams.
• Monitor the performance of ICT services supporting military operations and recommend improvements.
Kenyan Signal Contingent Coordination
• Coordinate ICT support activities provided by the Kenyan Signal contingent.
• Monitor performance, service delivery, and compliance with technical requirements.
• Support work planning, task assignment, service monitoring, and operational reporting.
• Serve as liaison between FTS, Force Headquarters, and contingent personnel.
• Assist in evaluating service effectiveness and identifying areas for operational improvement.

Force Protection Technology Management
• Support the deployment, operation, maintenance, and lifecycle management of mission force protection technologies.
• Monitor the operational readiness of Counter-Rocket, Artillery, and Mortar (C-RAM) systems.
• Support implementation and operation of Counter-Unmanned Aircraft Systems (C-UAS).
• Coordinate maintenance and support activities for long-range surveillance and monitoring systems.
• Ensure force protection technologies remain operationally available and mission-ready.

Intelligence and Situational Awareness Systems Support
• Support operation and maintenance of intelligence and surveillance technology platforms.
• Coordinate technical support for satellite imagery systems and associated analytical tools.
• Support the integration of surveillance, monitoring, and intelligence technologies.
• Assist in improving situational awareness capabilities through technology enhancements.
• Provide technical coordination for intelligence-supporting ICT infrastructure.

Project Management and Technology Implementation
• Coordinate with the Force on project planning through implementation.
• Monitor project schedules, deliverables, risks, and resource requirements.
• Support procurement planning and technical evaluation activities.
• Coordinate equipment acceptance testing and deployment activities.
• Assist in the preparation of technical specifications, statements of work, and implementation plans.

Asset and Resource Management
• Support accountability and management of high-value technology assets under the Military Support function.
• Maintain records related to specialized military ICT systems and equipment.
• Monitor asset utilization and lifecycle management activities.
• Support inventory verification and asset reconciliation exercises.
• Ensure compliance with UN asset management and accountability requirements.

TCC Coordination
• Following Kensig Manual, on behalf of Chief Force Telecommunications Section (CFTS), task and coordinate activities performed by Kensig supporting military technology projects and services.
• Monitor service quality, compliance, and performance against established requirements.
• Support Kensig-related ICT meetings, technical reviews, and issue resolution activities.
• Ensure timely escalation of Kensig performance or service delivery issues.

Information Management
• Support implementation of applicable United Nations information and records management policies, standards, and procedures.
• Provide guidance to mission components on the appropriate handling, filing, retention, transfer, and disposition of official records.
• Monitor compliance with information governance and records management requirements.
• Conduct or support reviews of filing practices, recordkeeping arrangements, and repository controls.
• Identify non-compliance, control weaknesses, and information management risks.
• Recommend practical remedial actions and monitor their implementation.
• Support internal reviews, oversight exercises, audits, and management assessments related to information and records management.
• Prepare supporting documentation and coordinate responses to observations or recommendations within the incumbent’s area of responsibility.
• Promote appropriate protection of sensitive, confidential, and restricted information.

Operational Incident Management
• Support response efforts related to system outages, service disruptions, and critical operational incidents.
• Coordinate technical troubleshooting and recovery activities.
• Serve as an escalation point for military technology-related operational issues.
• Monitor corrective actions and lessons learned initiatives.
• Prepare incident reports and technical summaries when required.

Planning, Reporting and Governance
• Assist in strategic planning for military technology capabilities and infrastructure development.
• Plan ICT deployment for arriving Troop Contributing Countries (TCCs ) and incorporate the plan into the Logistical Support Plan.
• Plan ICT decommissioning in case of TCC repatriation or camp closure.
• Monitor performance indicators and service delivery metrics.
• Support preparation of operational reports, technical assessments, and management briefings.
• Identify operational risks and recommend mitigation measures.
• Contribute to governance, compliance, and continuous service improvement initiatives.

Capacity Building and Knowledge Transfer
• Support training and mentoring of military, national staff, and contractor personnel.
• Promote knowledge transfer and development of local technical capacity.
• Develop technical procedures, operational documentation, and guidance materials.
• Share best practices related to military ICT support and force protection technologies.
• Contribute to business continuity and succession planning activities.

Skills and experience

Required:
• Minimum 5 years of progressively responsible professional experience in ICT operations, military communications, infrastructure management, or related technology functions.
• Experience managing complex technical projects and operational support activities.
• Experience coordinating multiple stakeholders, vendors, contractors, or support teams.
• Experience working in operational or field environments requiring high service availability.
• Experience supporting military, peacekeeping, security, or emergency response operations.

Desirable:
• Experience as Signal Company leader or Chief U6.
• Experience with force protection technologies, surveillance systems, or intelligence support platforms.
• Experience in United Nations peacekeeping operations or international organizations.
• Experience working in hardship or remote duty stations.

Competencies and values

Technical Competencies
The candidate should demonstrate expertise in several of the following areas:

Military ICT Support
• Military Communications Systems
• ICT Service Delivery
• Operational Technology Support
• Contingent Support Coordination
Infrastructure and Communications
• Satellite Communications
• Radio Communications
• Network Infrastructure
• Systems Administration
• Protection Technologies
Project and Service Management
• Project Management
• Service Delivery Management
• Contractor Management
• Vendor Coordination
Asset and Operational Governance
• Asset Management
• ICT Operations Management
• Risk Management
• Performance Monitoring

Competencies and values:
• Integrity and professionalism
• Accountability
• Commitment to continuous learning
• Planning and organizing
• Teamwork and respect for diversity
• Communication
• Flexibility, adaptability, and ability and willingness to operate independently in austere, remote and potentially hazardous environments for protracted periods, involving physical hardship and little comfort, and including possible extensive travel within the area of operations; willingness to transfer to other duty stations within area of operations as may be necessary; and
• Genuine commitment towards the principles of voluntary engagement, which includes solidarity, compassion, reciprocity and self-reliance; and commitment towards the UN core values.

Living conditions

The Democratic Republic of Congo is the second largest country in Africa, and as a result is quite diverse.

Living conditions therefore vary between MONUSCO duty stations, with all usual amenities present in the capital Kinshasa, but only very basic conditions in remote duty stations in the provinces, where, for instance, there may be no guarantee of public power supply nor running water. The ability to live and work in difficult and harsh conditions of developing countries is essential.

Accommodation is very expensive in both Kinshasa and Lubumbashi. Supermarkets exist in the large towns (e.g. Bukavu, Kisangani), but consumer items are generally very expensive (as everything is imported). For food, local markets offer a much cheaper alternative.

All MONUSCO duty stations are considered non-family duty stations, except for Kinshasa, Lubumbashi and Entebbe which are now considered family duty stations, and most are currently under UN Security Phase III (“relocation phase”: internationally-recruited staff are temporarily concentrated or relocated to specified sites/locations). In addition to insecurity related to the relatively volatile political situation as well as various conflict situations, certain places are subject to increasing street and residential crime, including in Kinshasa and Goma.
Some degree of medical service is provided in all MONUSCO duty stations. Certain vaccinations are mandatory for MONUSCO personnel to enter the DRC, while others are compulsory for all other incoming persons. It is possible for incoming MONUSCO personnel, including UN Volunteers, to be asked to provide proof of some or all vaccinations, though this is unlikely. All UN Volunteers must ensure that they are up-to-date with all appropriate vaccinations, which should be clearly and properly endorsed in the International Certificate of Vaccination (“carte jaune”). Malaria is present virtually throughout the DRC, and it is therefore recommended to take prophylaxis.

The unit of currency is the Congolese Franc. The US dollar is the other preferred currency. It may be impossible to exchange traveller’s checks away from the capital city. Credit cards are usually accepted in major hotels only in Kinshasa. In larger towns and cities (e.g. Kinshasa, Goma, Bukavu, Kisangani), UN Volunteers are recommended to open US Dollar bank accounts, while in other places, banks may be absent (including ATMs) and VLA payments will be processed in cash. UN Volunteers have the possibility to send part of their allowances to a bank account abroad.

In addition to French, there are four major spoken languages in DRC, namely Lingala, Kikongo, Tshiluba and Swahili.

Full eligibility requirements, conditions of service and application instructions are available on the official UNV platform.