Quality Assurance/Quality Control Assistant

Host entity: MONUSCO

Volunteer type: International

Areas of expertise: Emergency preparedness, crisis response, Logistics, procurement, commodities, Safety and security

Application deadline: 24/09/2026

Mission and objectives

MONUSCO/MONUC was established in 1999 under the auspices of the UN Department of Peacekeeping Operations (DPKO). SCR 2277 (2016) requests MONUSCO to support efforts of the Government of DRC towards the protection of civilians, through a comprehensive approach involving all components of MONUSCO, including through reduction of the threat posed by Congolese and foreign armed groups and of violence against civilians, including sexual and gender-based violence and violence against children to a level that can be effectively managed by the Congolese justice and security institutions; and to support Stabilization through the establishment of functional, professional, and accountable state institutions, including security and judicial institutions. The project aims at a better understanding of the most serious violations of human rights law and international humanitarian law in DRC and supports the leadership of the Mission through informed policy and decision making on future vetting of security forces through risk assessment and mitigation, joint planning for MONUSCO operations, as well as advocacy efforts.

Assignment context

Assignment is non-family (GOMA).
Until 30 June 2027, with possible 12-months extension, this pending renewal of mandate

Task description

Under the direct supervision of the Officer-in-Charge (OIC ) Chief, Rations Unit, the UN Volunteer will undertake the following tasks:
- Develop and implement Quality Assurance/Quality Control (QA/QC ) plans, procedures, inspection and test plans, and checklists;
- Monitor project activities to ensure compliance with approved drawings, specifications, standards, and contractual requirements.
- Monitor suppliers, contractors, warehouses, and food storage conditions.
- Conduct regular inspections, quality audits, and site assessments;
- Review and verify the quality of materials, equipment, workmanship, and completed works.
- Identify, document, and follow up on non-conformities and quality deficiencies.
- Coordinate corrective and preventive actions and verify their effective closure.
- Review quality-related documentation, inspection reports, test results, and certificates.
- Maintain comprehensive QA/QC records and ensure proper document control.
- Prepare periodic quality reports and communicate quality performance to management.
- Liaise with contractors, suppliers, consultants, and other stakeholders on quality-related matters.
- Support investigations into quality failures and recommend appropriate improvement measures.
- Ensure compliance with applicable national and international quality standards and health, safety, and environmental requirements.
- Promote continuous improvement and adherence to the organization's quality management system

Skills and experience

A minimum of 3 years of experience in:
- Quality assurance/quality control, food inspection, food production, catering, or food/rations supply, food safety and hygiene management systems, including Hazard Analysis and Critical Control Points (HACCP ) and good hygiene/food manufacturing practices;
- Preparing quality-control reports, inspection reports, non-conformity reports, and corrective action plans;
- Working with Enterprise Resource Planning (ERP) systems, such as Umoja, is desirable.
- Experience working in United Nations (UN ) field missions, UN agencies, international organizations, or humanitarian operations would be an advantage.

Competencies and values

• Client orientation
• Communication
• Creativity
• Ethics and Values
• Integrity
• Planning and Organizing
• Professionalism
• Respect for Diversity
• Working in Teams

Living conditions

The Democratic Republic of Congo is the second largest country in Africa, and as a result is quite diverse.

Living conditions therefore vary between MONUSCO duty stations, with all usual amenities present in the capital Kinshasa, but only very basic conditions in remote duty stations in the provinces, where, for instance, there may be no guarantee of public power supply nor running water. The ability to live and work in difficult and harsh conditions of developing countries is essential.

Accommodation is very expensive in both Kinshasa and Lubumbashi. Supermarkets exist in the large towns (e.g. Bukavu, Kisangani), but consumer items are generally very expensive (as everything is imported). For food, local markets offer a much cheaper alternative.

All MONUSCO duty stations are considered non-family duty stations, except for Kinshasa, Lubumbashi and Entebbe which are now considered family duty stations, and most are currently under UN Security Phase III (“relocation phase”: internationally-recruited staff are temporarily concentrated or relocated to specified sites/locations). In addition to insecurity related to the relatively volatile political situation as well as various conflict situations, certain places are subject to increasing street and residential crime, including in Kinshasa and Goma.
Some degree of medical service is provided in all MONUSCO duty stations. Certain vaccinations are mandatory for MONUSCO personnel to enter the DRC, while others are compulsory for all other incoming persons. It is possible for incoming MONUSCO personnel, including UN Volunteers, to be asked to provide proof of some or all vaccinations, though this is unlikely. All UN Volunteers must ensure that they are up-to-date with all appropriate vaccinations, which should be clearly and properly endorsed in the International Certificate of Vaccination (“carte jaune”). Malaria is present virtually throughout the DRC, and it is therefore recommended to take prophylaxis.

The unit of currency is the Congolese Franc. The US dollar is the other preferred currency. It may be impossible to exchange traveller’s checks away from the capital city. Credit cards are usually accepted in major hotels only in Kinshasa. In larger towns and cities (e.g. Kinshasa, Goma, Bukavu, Kisangani), UN Volunteers are recommended to open US Dollar bank accounts, while in other places, banks may be absent (including ATMs) and VLA payments will be processed in cash. UN Volunteers have the possibility to send part of their allowances to a bank account abroad.

In addition to French, there are four major spoken languages in DRC, namely Lingala, Kikongo, Tshiluba and Swahili.

Full eligibility requirements, conditions of service and application instructions are available on the official UNV platform.