Salesforce Marketing Cloud Architect

The UNOPS Global Portfolios Office (GPO) brings together diverse expertise to help partners deliver impact worldwide. With hubs in New York, Geneva, and Vienna, and expert teams operating globally, GPO leads multi-regional initiatives that advance sustainable development, climate action, and peacebuilding - including in some of the world’s most challenging environments. By leveraging our collective expertise and global networks, GPO supports UNOPS’ strategic priorities and the Sustainable Development Goals across more than 130 countries. We work closely with major global partners - including governments, international financial institutions, and UN agencies - to deliver a wide range of services, such as project management, fund management, hosting services, and HR support.

From Geneva, UNOPS facilitates the achievement of the 2030 Agenda and the Sustainable Development Goals (SDGs), working with governments, other United Nations (UN) agencies and partners by providing quality servces, integrated solutions and management support through strategic, cost-effective and results-oriented approches. This includes supporting platforms and hosting high-profile, flagship initiatives and funds focusing on health, nutrition, water and sanitation, sustainable cities, environment, energy, climate and trade. UNOPS is a recognized resource for the UN system in Geneva – from fund management and oversight and advisory services, to providing hosting solutions to a range of global initiatives, as well as operational support to partner organizations.

UNOPS Geneva Office is providing support to a wide range of portfolios, including UNEP, UNICEF, UNHCR, and other partners. 

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

This position is a Partner Personnel role. UNOPS is supporting UNICEF-DI as a UN partner and is acting on its behalf to provide recruitment and administrative support for this position. The selected candidate will be recruited through UNOPS in accordance with UNOPS recruitment rules, and will be engaged as UNICEF-DI personnel. The incumbent will work under the effective management and supervision of UNICEF-DI, not UNOPS.

About UNICEF Digital Impact Division (DID)

Digital Impact Division (DID) is at the heart of reshaping how UNICEF delivers lasting results for children. We are committed to harnessing the full potential of emerging digital technologies

to advance UNICEF’s mission.

DID works in close collaboration with regional Digital Impact teams and colleagues across headquarters divisions, regions, and country offices to leverage technologies and capabilities that accelerate progress on UNICEF’s goals, strengthen community resilience, and expand access to essential digital services and information.

Our mission is to enhance UNICEF’s global digital impact by promoting equitable access to information and services, empowering communities to create lasting, positive change for children, and foster a more inclusive, interconnected, and sustainable world for every child, everywhere.

UNICEF's Supporter Engagement Strategy (SES) is a global digital transformation programme delivering a unified fundraising, supporter engagement and digital marketing ecosystem across multiple UNICEF markets. The platform leverages Salesforce technologies including Sales Cloud, Service Cloud, Marketing Cloud, Experience Cloud, integrations, data platforms and analytics capabilities to support global fundraising operations and supporter journeys. The SES platform continues to expand across countries with increasing emphasis on standardization, scalability, automation, data-driven engagement and adoption of emerging capabilities such as Data Cloud, advanced analytics and AI

The position sit under the Digital Impact Division, Technology Foundation for Business, and report to Digital Impact Manager (CRM Solutions). 

Working within the CRM Solutions team and reporting to the Digital Impact Manager, CRM Solutions, the incumbent will support in defining solution architecture, managing complex implementations, support global rollouts and ensure Marketing Cloud solutions are secure, scalable, reusable and aligned with UNICEF enterprise architecture standards and the broader SES ecosystem, including Salesforce CRM, integrations, analytics and emerging platform capabilities. The role will work closely with business stakeholders, Product Owners, CRM Architects, Data & Integration teams, solution engineers, and external implementation partners.

Solution Architecture and Technical Oversight

• Define and maintain the SES Marketing Cloud Reference Architecture.

• Contribute to establishing reusable architecture patterns and implementation standards for all UNICEF markets.

• Coordinate architecture design sessions and technical solution reviews.

• Produce and maintain high-level and detailed solution architecture documentation.

• Ensure alignment with UNICEF enterprise architecture principles, including API-first, reuse-before-build, secure-by-design and decoupled integrations.

• Review and define architecture artefacts produced by implementation partners.

• Partner with Salesforce and other strategic vendors to evaluate new platform capabilities and roadmap opportunities.

Hands-on Solution Delivery

• Manage the implementation of complex Salesforce Marketing Cloud solutions.

• Design and build advanced supporter journeys using Journey Builder.

• Configure Contact Builder, Automation Studio, Email Studio, Mobile Studio and Cloud Pages.

• Develop and troubleshoot advanced AMPscript, SQL, Server-Side JavaScript (SSJS) and Marketing Cloud automation processes.

• Build proof-of-concepts and pilot solutions for emerging platform capabilities.

• Participate directly in sprint planning, design workshops and technical delivery activities.

• Support solution deployment, release management and production go-live activities.

• Provide advanced troubleshooting and root-cause analysis for complex platform incidents.

• Support country implementation teams during onboarding and rollout phases.

• Work alongside developers and solution engineers to resolve technical challenges and delivery blockers.

• Participate in code reviews and technical quality assurance activities.

• Contribute to DevOps practices, release planning and solution optimisation initiatives.

Marketing Cloud Platform Strategy

• Support the manager in Defining the strategic roadmap for Marketing Cloud capabilities within SES.

• Identify opportunities to improve supporter engagement through automation, personalization and digital innovation.

• Provide technical  input on Marketing Cloud Next, Data Cloud, Agentforce, AI-driven engagement and emerging Salesforce capabilities.

• Develop reusable global assets and frameworks to improve rollout efficiency.

• Drive platform simplification and reduction of technical debt.

Supporter Journey and Engagement Architecture

• Design scalable multi-channel supporter journeys.

• Establish standards for campaign management, personalization, testing and optimization.

• Develop audience segmentation frameworks and supporter communication strategies.

• Enable data-driven fundraising and engagement initiatives through marketing automation

Governance, Security and Operational Excellence

• Ensure compliance with UNICEF security, privacy and governance standards.

• Help the manager Leading platform health reviews and architecture assessments.

• Contribute to monitoring, resilience, and recovery strategies.

• Review solution security and data protection controls.

• Support audit and compliance activities.

• Coordinate with Salesforce on major incidents, platform improvements and technical escalations.

Capacity Building and Knowledge Transfer

• Mentor internal UNICEF staff, consultants and implementation partners.

• Support Leading architecture walkthroughs and technical training sessions.

• Develop implementation standards, best practices and technical playbooks.

• Promote adoption of reusable components and proven delivery approaches.

• Support technical community building across the SES ecosystem.

Deliverables

Architecture and Governance Deliverables

• Marketing Cloud Reference Architecture.

• Solution Architecture Documents.

• Technical Design Standards.

• Integration Architecture Specifications.

• Security and Compliance Review Artefacts.

• Architecture Governance Reports.

Delivery and Engineering Deliverables

• Marketing Cloud solution implementations.

• Journey and Automation Designs.

• Reusable marketing assets and accelerators.

• Proof-of-concept solutions.

• Technical design reviews.

• Deployment support and release readiness assessments.

• Incident analysis and optimisation recommendations.

Programme Support Deliverables

• Country rollout technical support.

• Knowledge transfer and mentoring.

• Platform roadmap recommendations.

• Continuous improvement initiatives.

Required

• An Advanced University Degree (Master or higher) in Information Technology.

• A first-level university degree (Bachelor’s in the same field) combined with two additional years of qualifying experience may be considered in lieu of an advanced degree.

  
  

Required:

• Minimum 5 years of relevant experience, including in:
  • Experiences in Digital Marketing, MarTech or related area
  • Hands-on Salesforce Marketing Cloud Engagement implementation experience.
  • Marketing Cloud Architect or Lead Technical Architect role
• Proven delivery of at least two enterprise-scale Marketing Cloud implementations from design through go-live and hypercare.
• Experience designing multi-Business Unit (Enterprise 2.0) Marketing Cloud tenants, including data sharing strategy, BU hierarchy, and role and permission models including multi language implementation.
• Hands-on experience integrating Marketing Cloud with Salesforce CRM (Marketing Cloud Connect) and enterprise middleware via REST and SOAP APIs including delivery monitoring.

Desired:

• Experience producing architecture artefacts for governance boards and reviewing implementation-partner designs.
• Experience leading technical teams comprising internal staff, consultants and implementation partners.
• Experience in fundraising, donor, or supporter engagement ecosystems, such as regular giving, donor retention, and emergency appeal journeys.
• Experience implementing Marketing Cloud Next, Data 360 (Data Cloud), or Agentforce

Certifications

• Salesforce Certified Marketing Cloud Engagement Administrator (Required)
• Salesforce Certified Marketing Cloud Engagement Consultant (Required)
• Salesforce Certified Marketing Cloud Engagement Developer (Required)
• Salesforce Administrator or Platform Developer I (Desirable)
• Salesforce Data Cloud/360 (Desirable)

• UNOPS does not accept unsolicited resumes. 
• UNOPS will at no stage of the recruitment process request candidates to make payments of any kind.
• Applications to vacancies must be received before midnight Copenhagen time (CET) on the closing date of the announcement. Applications received after the closing date will not be considered. 
• Only shortlisted candidates will be contacted and invited to proceed to the next stage of the selection process, which may include various assessments. 
• UNOPS embraces diversity and is committed to equal employment opportunity. Our workforce consists of a wide range of nationalities, cultures, languages, races, gender identities, sexual orientations, and abilities. We strive to sustain and strengthen this diversity, fostering an inclusive working environment where all personnel are treated with respect and have equal access to opportunities.
• UNOPS evaluates all applications based on the skills, qualifications and experience outlined in the vacancy announcement. We are committed to a fair and transparent selection process and welcome diverse perspectives, including those of women, indigenous and racialized communities, individuals of diverse gender identities and sexual orientations, and persons with disabilities.
• We are committed to enabling all candidates to perform at their best during the assessment process. If you are shortlisted and require support or reasonable accommodation to complete any assessment, please inform our human resources team upon receiving your invitation.
• UNOPS has zero tolerance for sexual exploitation and abuse (SEA), sexual harassment, and other forms of abusive conduct, including discrimination, abuse of authority, and harassment. To uphold these standards, background checks are conducted for all final candidates to help ensure that individuals with a history of such conduct are not hired. By applying for a position with UNOPS, candidates acknowledge and consent to these verification processes.
  

• For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post. 
• For retainer contracts, you must complete a few mandatory courses (they take around 4 hours to complete) in your own time, before providing services to UNOPS. Refreshers or new mandatory courses may be required during your contract. Please note that you will not receive any compensation for taking courses and refreshers. For more information on a retainer contract here. 
• For more details about the contract types, please click here.
• All UNOPS personnel are responsible for performing their duties in accordance with the UN Charter and UNOPS Policies and Instructions, as well as other relevant accountability frameworks. In addition, all personnel must demonstrate an understanding of the Sustainable Development Goals (SDGs) in a manner consistent with UN core values and the UN Common Agenda. 
• It is the policy of UNOPS to conduct background checks on all potential personnel. Recruitment in UNOPS is contingent on the results of such checks.