Security Information Systems Assistant

Tiered Approach

In line with the commitment to safeguard capacity and support personnel already in the Organization, a majority of UNDP UNCDF/UNV vacancies are advertised using a tiered application process whereby:

• Tier 0: UNDP/UNCDF/UNV IP staff holding permanent (PA) and fixed-term (FTA) appointments, whose posts will be abolished, or contracts will be terminated or not renewed during 2026.
• Tier 1: Other UNDP/UNCDF/UNV staff holding permanent (PA) and fixed-term (FTA) appointments
• Tier 2: UNDP/UNCDF/UNV staff holding temporary appointments (TA), personnel on regular PSA contracts, and Expert and Specialist UN Volunteers
• Tier 3 or no tier indicated: All other contract types from UNDP/UNCDF/UNV and other agencies, and other external candidates

Please make note of the Tier(s) indicated in the vacancy title, if any, and ensure that you satisfy the eligibility to apply.

Background

The threats against the United Nations, and by extension to the Agencies, Funds and Programmes of the UN system, are multifold and transcend borders. Therefore, they require a broad approach on how to manage resulting security risks. The global terrorist threat which has significantly impacted the UN in the past, the wide range of programmatic activities, which by nature also require to operate in environments of armed conflict or in areas affected by natural disasters, necessitate that the organizations develop and maintain a responsive and client-oriented mechanism to address security needs enabling programme delivery.
The Department of Safety and Security (UNDSS) is responsible for providing leadership, operational support and oversight of the United Nations security management system (UNSMS) globally. As a global leader in security risk management principles, UNDSS enables the safe and effective delivery of United Nations programmes and activities in the most complex and challenging environments, while maximizing precious resources. To this end, the work of the Department is aligned under a clear mission, to enable United Nations system programme activities through trusted security leadership and solutions.
This is a unique opportunity to join a diverse, dynamic and exciting organization gaining unique and valuable experience where security provides great value. Besides the opportunity to gain new skills and further advance security expertise, this position offers a fulfilling environment that gives you satisfaction by contributing directly or indirectly to peace and security, human rights, and achievement of the Sustainable Development Goals. Simply, all humanity will be benefiting from your work. Together, we can make the world a better place.
For more information on the Department, and how we make an impact on the world in enabling the achievement of SDGs, visit: https://www.un.org/undss/
The ICT team plays a crucial role in teams as reliance on digital technology continues to increase in all office operations, projects, and programme deliveries. It enables, leverage and deploy technology solutions that help the team implement new ways of doing business to work smarter and more efficiently, and ultimately to improve the way it provides value to UNDSS partners, stakeholders, and beneficiaries.

Under overall supervision of the Country Security Advisor (CSA) and  the direct supervision of the Deputy Chief of Security,  the ICT  Security Assistant provides ICT and administrative support services to the UNDSS team located at the UN Common house in Diamniadio, and provides daily technical support to users of information management tools and technology infrastructure. The ICT Assistant promotes a client-oriented approach.

Duties and Responsibilities

Support implementation of the Security Information Systems and strategies.

• Participate in the development, programming, testing, debugging, implementation and support of security systems releases, modules and functionalities, independently liaising with users to define and specify requirements
• Develops, tests, and implements simple computer application systems and programs using UN established standards for IT technologies, programming languages and tools.
• Maintain functional specifications for security application systems, programs and procedures developed and/or modified and optimizes developed solutions.
• Provides continuing user support to troubleshoots security systems

Ensure effective functioning of the team hardware and software packages.

• Installs security systems software and hardware according to specifications, monitoring systems to measure performance and to provide continuous operations
• Evaluates package solutions and matches user requirements to the appropriate solution.
• Ensures that specific business needs of the Section are addressed by the software solutions provided.
• Checks and certifies license compliance and ensures that software patches are installed.

Support network administration.

• Prepares technical and user documentation for major security systems as well as training materials and technical presentations.
• Organizes training for software users and provides guidance and training to new/junior staff.
• Maintain the filing system ensuring safekeeping of confidential materials.

Ensure facilitation of knowledge building and knowledge sharing in the team

• Participate and assist in the organization of training for the team on ICT issues.
• Provide sound contributions to knowledge networks and communities of practice.

The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization
 

Competencies

Core

Achieve Results
    LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline

Think Innovatively
    LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements 

Learn Continuously
    LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback

Adapt with Agility 
    LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible 

Act with Determination    

 LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident
 

Engage and Partner
    LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships

Enable Diversity and Inclusion
    LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination 

 

Cross-Functional & Technical competencies

Business Management - Results-based Management :   

Ability to manage programmes and projects with a focus on improved performance and demonstrable results.

Business Management- Customer Satisfaction/Client Management:   

Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfil and understand the real customers' needs, provide inputs to the development of customer service strategy, look for ways to add value beyond clients' immediate requests, Ability to anticipate client's upcoming needs and concerns.

Business Management- Working with Evidence and Data :

Ability to inspect, cleanse, transform and model data with the goal of discovering useful information, informing conclusions, and supporting decision-making.

Business Management-Digital Awareness and Literacy :

Ability and inclination to rapidly adopt new technologies, either through skillfully grasping their usage or through understanding their impact and empowering others to use them as needed.

Information Management & Technology -IT Customer Support :

Ability to support l customers on IT related issues and generate and contribute to continuous improvement processes to deliver a great user experience. Knowledge of ISO 9001 desirable. ITIL certification or similar is desirable.
Information Management & Technology      Network, Communication, and Infrastructure Management:               Ability to develop/integrate/operate/manage IT network, communications, Cloud or on-premises infrastructure, and new technologies like IoT. Cisco CCIE CCNP or similar is desirable.

Information Management & Technology-User Experience and Business Analyst:

Capacity to translate efficiently user needs into IT requirements around human-centered design.

 

 

Required Skills and Experience

Education:

• Secondary education is required with formal training in IT systems, business software and/or web-based applications. Certifications in ITIL/hardware/software management/application and/or MCP are an asset.   

• A university degree in Information Technology, Information Management, Telecommunications, Computer Science, or an equivalent field will be given due consideration, but it is not a requirement.

   

Experience:

• Minimum of 5 years (with high school diploma) or 2 years (with bachelor’s degree) of relevant working experience in network administration, web design, providing technical support for hardware/software or cloud ERP environments, working with telecommunications facilities; and applying knowledge of database applications, web-based management systems, and cloud infrastructure solutions.
• Experience working with user-centered designs and conducting user research and testing is desirable
• Proficiency in Troubleshooting Hardware and Software Issues is an asset
• Knowledge of operating systems (Windows, macOS, Linux) is highly desirable
• Proficiency in Managing Servers, Networks, and Databases is desirable
• Knowledge of virtualization technologies is desirable
• Knowledge of Programming languages is desirable

 

Languages: 

• Fluency in French is required.
• Fluency in the national language of the duty station ( wolof) is required for local staff. 
• Knowledge of English is desirable

Equal opportunity

As an equal opportunity employer, UNDP values diversity as an expression of the multiplicity of nations and cultures where we operate and, as such, we encourage qualified applicants from all backgrounds to apply for roles in the organization. Our employment decisions are based on merit and suitability for the role, without discrimination. 

UNDP is also committed to creating an inclusive workplace where all personnel are empowered to contribute to our mission, are valued, can thrive, and benefit from career opportunities that are open to all.

Sexual harassment, exploitation, and abuse of authority

UNDP does not tolerate harassment, sexual harassment, exploitation, discrimination and abuse of authority. All selected candidates, therefore, undergo relevant checks and are expected to adhere to the respective standards and principles. 

Right to select multiple candidates

UNDP reserves the right to select one or more candidates from this vacancy announcement.  We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.

Use of AI by candidates

Applicants are invited to read UNDP’s guidance for candidates on using AI responsibly in UNDP recruitment and selection

Scam alert

UNDP does not charge a fee at any stage of its recruitment process. For further information, please see www.undp.org/scam-alert.