Business Transformation Officer - NOA

DEADLINE FOR APPLICATIONS

15 September 2026-23:59-GMT+03:00 Arabian Standard Time (Aden)

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

ABOUT WFP

The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change.

At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.

To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok.

WHY JOIN WFP? 

• WFP is a 2020 Nobel Peace Prize Laureate.

• WFP offers a highly inclusive, diverse, and multicultural working environment.

• WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.

• A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.

• We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

GENERAL INFORMATION
JOB TITLE: Business Transformation Officer
TYPE OF CONTRACT/LEVEL: Fixed Term NOA
SUPERVISOR: Head of TEC Unit
UNIT/DIVISION: Information Technology
DUTY STATION (City, Country): Aden, Yemen

DURATION: 12 Months

JOB PURPOSE:

Partner with the business to understand their requests and operating environment in order to contribute to the transformation of business requirements into solutions exploiting IT capabilities and focusing on business satisfaction.

KEY ACCOUNTABILITIES (not all-inclusive, within delegated authority):

• Support digital initiatives through business cases, planning, risk tracking, stakeholder communication, benefits monitoring, post-deployment reviews and monitoring of user satisfaction, adoption and service performance.

• Support the deployment, adoption, testing, user acceptance, documentation and handover of approved solutions, ensuring alignment with business, security, data quality and operational requirements.

• Contribute to capturing, analysis and documentation (i.e. through diagrams, flowcharts, data models, user experience designs, storyboards) of business requirements for IT solutions and services following WFP policies, standards and strategies.

• Identify opportunities to automate manual processes using approved WFP platforms, including Microsoft 365, Power Platform and other corporate tools, while maintaining basic knowledge of programming concepts.

• Contribute to the baselining and tracking of business requirements through to implementation for efficient management of change.

• Maintain up-to-date the service catalog of IT solutions offered to the business, including current,retiredand those in the pipeline to support effective knowledge management.

• Ensure digital activities comply with WFP digital transformation standards, cybersecurity, data protection, application approval, enterprise architecture and organizational policies.

• Assist in managing the IT service desk, ensuring effective incident and service request handling, timely escalation and resolution, accurate records, user communication, and monitoring of service performance and satisfaction.

OTHER SPECIFIC JOB REQUIREMENTS (details to be determinedby Post Managers):

• Ensure the integrity, quality, confidentiality, and availability of business data by implementing data governance practices, supporting data validation processes, and promoting compliance with corporate data protection and information management standards.

• Maintain digital platforms supporting programme accountability and beneficiary engagement, including the operation, administration, and integration of CFM-related systems such as MODA and SugarCRM. Ensure data accuracy, secure access management, timely issue resolution, and continuous support to WFP staff and Cooperating Partners.

• Analyze existing business processes and workflows across different functions, identify inefficiencies, and recommend process improvements to enhance effectiveness, accountability, and operational efficiency.

• Develop and maintain business intelligence solutions, dashboards, and analytical reports to support evidence-based decision making, programme monitoring, and operational oversight. Ensure data quality, consistency, and compliance with corporate information management standards.

• Coordinate and monitor digital transformation and information management projects throughout their lifecycle, including planning, stakeholder engagement, implementation tracking, risk management, and reporting to ensure timely and successful delivery.

• Support the development and implementation of information management and data strategies, ensuring data is collected, structured, analyzed, and shared effectively to support programme delivery, emergency response, and strategic decision-making.

• Maintain oversight of the country office digital solutions portfolio, including system ownership, lifecycle management, performance monitoring, sustainability planning, and alignment with corporate technology standards.

• Support the deployment, adoption, and stabilization of WFP corporate and country-specific digital solutions, coordinating with global and regional teams to facilitate system integration, user acceptance testing, training, change management, and post-implementation support.

• Drive business process digitalization and automation initiatives by identifying opportunities to simplify workflows, eliminate manual processes, and improve operational efficiency through innovative technology solutions aligned with WFP digital transformation strategies.

• Prepare and maintain functional, technical and user documentation, including requirements notes, test scripts, process diagrams, SOPs, user guides, handover materials and lessons learned.

• Monitor user satisfaction, adoption and service performance for digital solutions, escalating gaps or risks and proposing corrective actions where needed.

• Develop and deliver training, awareness sessions, and change management activities to strengthen the adoption and effective use of digital solutions, fostering a culture of innovation and continuous improvement across WFP Yemen.

• Perform any other tasks assigned by the supervisor.

DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE:

• Has performed user support activities resulting in timely, high-quality delivery of services to user community.

• Has modelled data and information flows to document key decisions and results.

STANDARD MINIMUM ACADEMIC QUALIFICATIONS:

Education: Advanced university degree in Computer Science, engineering or other relevant field, or First University degree with additional years of related work experience

or trainings/course.

Experiences: Total relevant 5 years of experience including 1 year of Professional experience.

Language: English - Arabic

WFP LEADERSHIP FRAMEWORK

 

WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.

Click here to access WFP Leadership Framework

 

REASONABLE ACCOMMODATION

 

WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation, please contact:  global.inclusion@wfp.org

NO FEE DISCLAIMER

 

The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.

 

REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION

• All applications must be submitted exclusively through our online recruiting system. We do not consider CVs or applications sent by email, LinkedIn, or any other channel.

• We strongly recommend that your Workday profile is accurate and complete, and that all sections are filled in, including your employment history, academic qualifications, language skills, and UN grade (if applicable). Once your profile is completed, please apply, and submit your application.

• If you experience technical issues while submitting your application, you may contact us at global.hrerecruitment@wfp.org. Please note that this email is only for technical issues with an application - unsolicited applications or documents sent to this inbox will not receive a reply.

• At the application stage, the only required documents are your CV and Cover Letter. Additional documents (passport, certificates, recommendation letters, etc.) may be requested later in the process.

• Only shortlisted candidates will be contacted and invited to proceed to the next stage of the recruitment process.

All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.