Digital Impact Associate (G-6), FT, #00138720, Mexico City – Mexico, LACR

UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence.

At UNICEF, we are committed, passionate, and proud of what we do for as long as we are needed. Promoting the rights of every child is not just a job – it is a calling.

UNICEF is a place where careers are built: we offer our staff diverse opportunities for professional and personal development that will help them reinforce a sense of purpose while serving children and communities across the world. We welcome everyone who wants to belong and grow in a diverse and passionate culture, coupled with an attractive compensation and benefits package.

Visit our website to learn more about what we do at UNICEF.

For every child, the right to a future

UNICEF Mexico’s Country Programme Document (CPD) for the period 2026–2031 provides a strategic framework to address emerging challenges and evolving priorities aimed at improving the lives of children across the country. The programme operates through a structure, comprising one Country Office in Mexico City and three Zonal Offices covering the southern, northern, and eastern regions. It is characterized by strong programmatic delivery, complemented by an ambitious national fundraising and brand positioning strategy.  

Within this context, UNICEF Mexico prioritizes the strategic use of evidence to inform policy and programme design, the strengthening of partnerships and multistakeholder coalitions, and the delivery of scalable interventions with a particular emphasis on subnational engagement. In parallel, the office is advancing a diversified and sustainable fundraising model anchored in long-term donor engagement, aimed at securing predictable funding for core priorities while further elevating organizational visibility and impact.

How can you make a difference?

The role encompasses both procedural and specialized functions related to ICT systems, including desktop administration, connectivity, and server support. It involves the installation, configuration, and routine maintenance of ICT components, as well as user support and orientation. In addition, the position ensures the efficient management of service requests, maintenance of technical and user documentation, and adherence to organizational standards, thereby contributing to the overall effectiveness, reliability, and performance of digital systems in support of UNICEF’s results for children in Mexico. 

Key functions and responsibilities:

• General ICT / Office Support 
• Minimal ICT Administration
• Cybersecurity and General Protection of Digital Assets 
• Project and Operational Support 

If you would like to know more about this position, please review the complete Job Description here:  JD_Digital Impact Associate_G6.pdf

To qualify as a champion for every child you will have…

Minimum requirements:

• Education: Completion of Secondary education is required. A bachelor’s degree from a recognized academic institution in a field relevant to the position may replace three years of related work experience. A master’s degree may replace an additional two years.
• Work Experience: Minimum six years of practical work experience in information technology, requiring systematic methods of troubleshooting and problem solving is required.
• Skills: Demonstrated ability to provide IT support and troubleshooting technical issues is required.
• Language Requirements: Proficient Spanish and Intermediate English are required.

Desirables:

• Language: Knowledge of another official UN language (Arabic, Chinese, French, or Russian) is an asset. Proficiency in English is an advantage.
• Professional and/or university courses in Information Systems, Computer Science, Computer Engineering, Information Technology, Cybersecurity, Network Engineering, Telecommunications, or other related fields are highly desirable.
• Knowledge of network and systems administration, cybersecurity and data protection is considered an asset.
• Experience in Microsoft 365, SharePoint and Teams administration is desirable.
• Experience with AI tools is desirable.
• Experience providing ICT support within the United Nations system, NGOs, or other multicultural environments is an asset.
• Experience in disaster recovery testing is desirable.
• Relevant experience at country level, particularly in development, fragile settings and humanitarian contexts is an asset.

For every Child, you demonstrate...

UNICEF's Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values

UNICEF competencies required for this post are…

(1) Builds and maintains partnerships
(2) Demonstrates self-awareness and ethical awareness
(3) Drive to achieve results for impact
(4) Innovates and embraces change
(5) Manages ambiguity and complexity
(6) Thinks and acts strategically
(7) Works collaboratively with others

Familiarize yourself with our competency framework and its different levels.

UNICEF promotes and advocates for the protection of the rights of every child, everywhere, in everything it does and is mandated to support the realization of the rights of every child, including those most disadvantaged, and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, minority, or any other status.

UNICEF encourages applications from all qualified candidates, regardless of gender, nationality, religious or ethnic backgrounds, and from people with disabilities, including neurodivergence. We offer a wide range of benefits to our staff, including paid parental leave, breastfeeding breaks and reasonable accommodation for persons with disabilities. UNICEF provides reasonable accommodation throughout the recruitment process. If you require any accommodation, please submit your request through the accessibility email button on the UNICEF Careers webpage Accessibility | UNICEF. Should you be shortlisted, please get in touch with the recruiter directly to share further details, enabling us to make the necessary arrangements in advance.

UNICEF does not hire candidates who are married to children (persons under 18). UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority, discrimination, fraud, corruption and other forms of serious misconduct. UNICEF is committed to promoting the protection and safeguarding of all children. All selected candidates will undergo rigorous reference, safeguarding and background verification checks. These checks may include verification of academic credentials and employment history, screening against relevant United Nations misconduct databases, and requests for misconduct disclosures from current and former employers, professional associations, other relevant organizations and participating organizations under inter-agency safeguarding initiatives, including the Misconduct Disclosure Scheme (MDS), where applicable. Appointment, selection and continued engagement are subject to the satisfactory completion of all required checks. Selected candidates may be required to provide additional information and consent to enable UNICEF to undertake these checks. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check, and selected candidates with disabilities may be requested to submit supporting documentation in relation to their disability confidentially.

UNICEF appointments are subject to medical clearance. Appointments are conditional on the selected candidates willingness to comply with current or future vaccination requirements, should UNICEF mandate it for personnel. Failure to comply with such requirements, where applicable and without a duly approved medical exemption from the relevant UN authority, will result in the cancellation of the selection or may lead to other administrative measures, including separation from service.

Remarks:

As per Article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity.

UNICEF is committed to fostering an inclusive, representative, and welcoming workforce. For this position, eligible and suitable candidates from underrepresented groups, including persons with disabilities, indigenous peoples, and Afro-descendant communities, are encouraged to apply.

Government employees who are considered for employment with UNICEF are normally required to resign from their government positions before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason.

Humanitarian action is a cross-cutting priority within UNICEF's Strategic Plan. UNICEF is committed to stay and deliver in humanitarian contexts. Therefore, all staff, at all levels across all functional areas, can be called upon to be deployed to support humanitarian response, contributing to both strengthening resilience of communities and capacity of national authorities.

Important: For GS category positions, only candidates who are nationals of the country or that hold a valid work permit or residency status will be considered.

All UNICEF positions are advertised, and only shortlisted candidates will be contacted and advance to the next stage of the selection process. An internal candidate performing at the level of the post in the relevant functional area, or an internal/external candidate in the corresponding Talent Group, may be selected, if suitable for the post, without assessment of other candidates.

Additional information about working for UNICEF can be found here.