E T Consultant

At the World Bank, a member of the World Bank Group (WBG), you’ll join a diverse, global community working across cultures, disciplines, and borders to address the world’s most pressing development challenges. With 1.2 billion young people reaching working age in the decade ahead, the challenge of job creation has never been greater. Through partnerships across 145 countries and more than 182 offices worldwide, we work with governments, private sector, development partners and other stakeholders to invest in people, strengthen markets, and deliver scalable, data-driven solutions that generate more and better jobs and improve lives. For more information, visit https://www.worldbank.org/en/who-we-are/ibrd ITS Vice Presidency Context The Information and Technology Solutions (ITS) Vice Presidential Unit (VPU) enables the World Bank Group to achieve its mission of ending extreme poverty and boost shared prosperity on a livable planet by delivering transformative information and technologies to its staff working in over 150+ locations. For more information on ITS, see this video: https://www.youtube.com/watch?reload=9 v=VTFGffa1Y7w Role Overview The ETC – Endpoint Management supports the design, implementation, and optimization of enterprise endpoint management solutions with a primary focus on Microsoft Intune for iOS, Android, and macOS platforms. Under supervision, the role contributes to the provisioning, configuration, and lifecycle management of mobile and desktop devices across the organization, ensuring secure, compliant, and cost-effective IT environments. The role also supports print infrastructure and collaborates with cross-functional teams to address integration challenges, enhance connectivity, and maintain reliability across diverse deployment models. The engineer contributes to automation and self service principles as well as operates within an Agile delivery framework aligned to SAFe principles. Key Responsibilities Endpoint Management Mobile Device Management (MDM) • Design, implement, and manage Microsoft Intune policies for iOS, Android, and macOS devices, ensuring compliance with organizational security standards. • Enroll, configure, and maintain corporate and BYOD devices across all supported platforms, including application deployment, conditional access policies, and device compliance baselines. • Troubleshoot device enrollment, configuration profile, and policy assignment issues across iOS, Android, and macOS endpoints. • Maintain and update endpoint configurations to align with evolving security requirements and platform OS updates. Print Infrastructure Support • Support the administration and maintenance of enterprise print environments, including print server management, driver deployment via Intune, and printer policy configuration. • Assist in troubleshooting printing issues across Windows, macOS, iOS, and Android devices, ensuring seamless print connectivity for end users. • Contribute to the evaluation and implementation of cloud-based printing solutions integrated with the existing MDM ecosystem. Infrastructure Design and Implementation • Assist in developing and implementing scalable infrastructure solutions across cloud and on-premises environments to improve system performance and reliability, including operating system maintenance and backup processes. • Support cross-functional collaboration to define network, storage, compute, and connectivity requirements, ensuring alignment with project goals and business objectives. • Contribute to infrastructure design reviews by validating adherence to best practices and assisting with documentation for automation and Infrastructure as Code (IaC). Continuous Monitoring and Improvement • Monitor device compliance, endpoint health, and Intune policy effectiveness, assisting with troubleshooting to maintain uptime and operational reliability. • Help evaluate and integrate new technologies to optimize endpoint management capabilities and support cost efficiency. • Participate in regular infrastructure assessments to identify areas for improvement, ensuring endpoint security posture and disaster recovery (DR) readiness. Security Controls Embedded in Infrastructure • Support collaboration with security teams to implement and maintain secure device configurations, encryption, and compliance measures across endpoint infrastructure components. • Assist with vulnerability assessments and remediation activities, contributing to a secure and resilient IT environment. • Help validate HA and DR plans to ensure alignment with security and continuity requirements. Job Family, Sub-Job Family Area of Focus Job Family: Information and Technology Solutions Sub-Job Family: Engineering Area of Focus: Infrastructure Engineering — with specialization in Endpoint Management, MDM, and Print Services.