HR Analyst, Global Mobility & Benefits

At the World Bank Group (WBG) , you’ll join a diverse, global community working across cultures, disciplines, and borders to address the world’s most pressing development challenges. With 1.2 billion young people reaching working age in the decade ahead, the challenge of job creation has never been greater. Through partnerships across 145 countries and more than 182 offices worldwide, we work with governments, private sector, development partners and other stakeholders to invest in people, strengthen markets, and deliver scalable, data-driven solutions that generate more and better jobs and improve lives. For more information, visit www.worldbank.org VPU Context In positioning the World Bank Group (WBG) as an employer of choice and leader within the development community and to better respond to the diversified needs of the organization’s shareholders and staff, World Bank Group Human Resources Vice Presidency realigned itself by building a One WBG Future-Ready Workplace composed of the following departments: • IBRD/MIGA and IFC Client Services (HRDCS and CHR) Departments that incorporate an end-to-end staffing model and support the implementation of HR plans and processes for their respective client teams. • One World Bank Group Talent Acquisition Global Mobility (HRDTM) Department, a newly established department that supports the implementation of strategic recruitment and mobility related initiatives including program management, insightful and forward-looking analytics, process reengineering, while contributing to a positive experience for candidates and staff worldwide. • One World Bank Group Employment Policy, Compensation and Systems (HRDPC) Department that provides an integrated approach to managing employment policy and staff rules, driving compensation and benefit programs, and supporting service solutions, systems and analytics. • One World Bank Group Performance, Career and Learning (HRDTD) Department that brings together the entire talent management lifecycle to maximize and leverage innovative solutions and strategies for increasing the WBG’s organizational and individual performance and capabilities. Unit Context The WBG Talent Acquisition and Global Mobility Department – part of an integrated Human Resources function – plays a vital part in shaping the WBG workforce of the future, leading strategic efforts to attract, recruit, and mobilize top-tier talent worldwide. Within the department, the Global Mobility team provides end-to-end support for international relocations of WBG staff and families, ensuring expert advice and guidance, as well as accurate and timely administration of associated benefits. The Global Mobility team is seeking an analyst to be based in Dakar, Senegal, covering staff and family moves to a portfolio of countries, predominantly in West Africa. Duties and accountabilities: • Serve as the single point of contact for staff relocating to country offices in the regional portfolio, providing end-to-end support to help staff and families relocate and settle in quickly at the assignment location. • Advise staff on HR actions to initiate the relocation process by coordinating with the recruitment team and HR Business Partners on information related to type of assignment, position number, assignment duration, etc. • Hold briefing calls with staff and spouses/domestic partners (where relevant) to thoroughly explain the relocation process and provide a customized assignment benefits summary and estimates. • Connect staff and spouses/ partners with the various partners that support staff and families through relocations, including the WBG Family Network, Relocation Focal Points, Destination Service Providers, Security, Health, and Resource Management. • Authorize vendor services and monitor expenses and quality of services within the regional portfolio. • Engage with a wide range of stakeholders by providing policy clarifications to staff and other internal client groups such as Budget, Legal, Finance, and work towards resolving issues escalated by staff or the stakeholders. • Facilitate information sessions on Global Mobility in country offices as requested. • Take a leading role in enhancing policies and processes related to relocation, flagging opportunities to simplify, build efficiencies, and reduce processing time. • Build capacity within the team by onboarding, mentoring, and coaching more junior staff or new joiners. • Actively participate in efforts to share knowledge and improve functional excellence, including contributing to bi-weekly benefits governance calls, working groups, and ad-hoc projects within the units, the Center of Expertise, HR Client Services, or with other key partners. • Develop and quality control informational resources for duty-stations under regional for e.g., Relocation Guides, checklists, key pointers, etc. • Maintain case hygiene and updates in key tracking tools to monitor case ticketing tool and other Service Now) to ensure efficient case management, follow up, and assessment of workload.