Operational Information Management & Performance Reporting Officer

DEADLINE FOR APPLICATIONS

1 November 2026-23:59-GMT+12:00 Fiji Time (Fiji)

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

ABOUT WFP

The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of extreme weather shocks.

At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.

To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok.

WHY JOIN WFP? 

• WFP is a 2020 Nobel Peace Prize Laureate.
• WFP offers a highly inclusive, diverse, and multicultural working environment.
• WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.
• A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.
• We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

ORGANIZATIONAL CONTEXT

The Pacific region comprises 14 Small Island Developing States covered by the WFP Pacific Multi-Country Office, many of which face some of the highest levels of disaster risk globally due to recurrent natural hazards, geographic dispersion, logistical constraints, and the increasing impacts of climate change. These factors create a complex operating environment for emergency preparedness and response, where timely, accurate and well-structured operational information is essential to support evidence-based decision-making, coordination and service delivery.

WFP’s engagement in the Pacific focuses on strengthening national and regional capacities for emergency preparedness and response, including through logistics, emergency telecommunications, disaster risk management, adaptive social protection, anticipatory action and food security. This work places strong emphasis on supporting government-led systems and improving the ability of humanitarian partners to reach and support the most at-risk populations before, during and after emergencies.

Within this context, WFP provides leadership and coordination support to both the Logistics Cluster and the Emergency Telecommunications Cluster. In the Pacific, these clusters operate in a preparedness configuration under the Pacific Humanitarian Team, enabling sustained readiness, partner coordination, capacity strengthening and rapid scale-up of common logistics and telecommunications services when emergencies occur. While the two clusters maintain distinct mandates, technical responsibilities and reporting requirements, their work often intersects in relation to operational planning, field monitoring, service mapping, partner engagement and inter-cluster coordination.

The Operational Information Management and Performance Reporting Officer will therefore play a critical role in supporting both clusters by collecting, managing, analysing and disseminating operational information. The officer will help maintain high-quality datasets, dashboards, maps, situation updates, reporting products and communication materials, while supporting coordinated information flows between WFP, government counterparts, OCHA, the Pacific Humanitarian Team and humanitarian partners. The role will also contribute to performance monitoring, operational analysis, preparedness activities and capacity strengthening, ensuring that information products are timely, accurate, accessible and tailored to the needs of each cluster.

Position Title: Operational Information Management & Performance Reporting Officer

Type of Contract: Service Contract

Level: SC8

Duration: 6 months with possibility of extension

Duty Station: Suva, Fiji

ACCOUNTABILITIES/RESPONSIBILITIES:

Under the supervision of the designated WFP Supply Chain manager, and with technical guidance from the respective Logistics Cluster and Emergency Telecommunications Cluster Coordinators, the officer will undertake the following duties:

Information Management and Analysis

• Information Management activities for the Logistics Cluster and the Emergency Telecommunications Cluster.

• Develop and maintain datasets, dashboards and maps across relevant platforms (e.g. PPT, Tableau, Power BI, Kobo, LogIE, ArcGIS/QGIS).

• Produce analytical reports, visual products, situation updates, and operational overviews.

• Maintain and manage data repositories, mailing lists, content management systems and digital platforms, in accordance with related Information Management guidance and highest standards of data quality and security.

• Maintain distinct logistics and telecommunications datasets and information flows, while enabling interoperability and consolidated analysis where operationally relevant and agreed by both cluster coordinators.

Coordination and Stakeholder Engagement

• Support Logistics Cluster and Emergency Telecommunications Cluster coordination meetings, including joint sessions where specifically agreed.

• Provide IM inputs to HCT/ICCG, OCHA, inter cluster coordination, and sector wide reporting.

• Maintain up to date 3W/4W datasets, stakeholder mapping, and contact lists.

• Facilitate information exchange among humanitarian partners and government counterparts.

• Support coordination between the Logistics Cluster and Emergency Telecommunications Cluster where their activities intersect, while safeguarding the separate mandates, technical responsibilities and decision-making processes of each cluster.

Operational Intelligence and Field Monitoring

• Consolidate and critically analyze field information to support planning, operational adjustments, and prioritization.

• Ensure timely dissemination of operational information with relevant stakeholders, through dynamic mapping (LogIE) and other information platforms and products.

• Contribute to assessments such as Logistics Capacity Assessment (LCA), ICT Capacity Assessment and Gaps and Needs Analysis (GNA), including the design of data collection tools and surveys.

• Support the development of Concept of Operations (ConOps), project documents, and fundraising products.

Reporting

• Lead the development of Logistics Cluster and Emergency Telecommunications Cluster IM products, ensuring that each cluster’s reporting requirements, branding and technical content remain clearly differentiated.

• Consolidate and/or draft inputs for situation reports, dashboards, donor updates, OCHA sitreps, and other reporting products outside the respective clusters’ standard IM and reporting products

• Support performance monitoring frameworks (e.g. Cluster Coordination Performance Monitoring (CCPM), user feedback surveys, and Corporate Results Framework (CRF) alignment.

• Ensure adherence to common branding and cross-cutting messaging that aligns with broader MCO strategic messaging

Communications

• Draft stories, articles, blogs, and social media posts for publication on relevant WFP and clusters platforms.

• Ensure communications products are accurate, timely, and aligned with operational priorities, agreed messaging, and the applicable Logistics Cluster, Emergency Telecommunications Cluster and WFP branding and visibility requirements

• Coordinate with technical teams and partners to translate operational updates, service information, and field achievements into clear content for internal and external audiences.

Training and Local Capacity Strengthening

• Deliver IM-related training to national partners (e.g. Cluster approach, LogIE, coordination, preparedness).

• Assess, maintain and strengthen local IM systems and structures to support localization and sustained operations.

• Provide mentoring and day-to-day technical guidance to national staff.

Technical Support and Services

• Support the maintenance or development of separate Logistics Cluster and Emergency Telecommunications Cluster service catalogues, while identifying tools and information products that may be harmonized where this adds operational value.

• Provide IM inputs to the respective common services of the Logistics Cluster and Emergency Telecommunications Cluster, including transport, warehousing, customs, connectivity, feedback mechanisms and security communications, as applicable.

• Facilitate structured information exchange between logistics and telecommunications functions where operationally relevant, without merging cluster-specific datasets, accountabilities or reporting lines.

QUALIFICATION

• Advanced university degree in Political Science, Economics, Statistics, Information Management or Journalism, Business Management, Social Sciences or other relevant field, or a first university degree with additional relevant work experience and/or training.

EXPERIENCE:

• At least one year of postgraduate professional experience in a relevant field, with an interest in international humanitarian and development contexts.

• Experience in cluster coordination, logistics, emergency telecommunications, or supply chain is an asset.

• Proven experience in data analysis, data visualization and graphic design.

• Proven experience in stakeholder engagement and partnerships. Experience working in emergencies and complex humanitarian settings.

• Fluency in English; knowledge of other UN languages or a local language is an asset.

SKILLS AND ABILITIES:

• Strong command of Excel, Kobo, Tableau and Power BI.

• Experience with digital platforms, websites, mailing lists, and data repositories.

• Strong command of Adobe Illustrator, InDesign, Canva or comparable tools, with the ability to produce high-quality visual products.

• Awareness of both logistics and telecommunication operational environments.

WFP LEADERSHIP FRAMEWORK

 

WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.

Click here to access WFP Leadership Framework

 

REASONABLE ACCOMMODATION

 

WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation, please contact:  global.inclusion@wfp.org

NO FEE DISCLAIMER

 

The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.

 

REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION

• All applications must be submitted exclusively through our online recruiting system. We do not consider CVs or applications sent by email, LinkedIn, or any other channel.

• We strongly recommend that your Workday profile is accurate and complete, and that all sections are filled in, including your employment history, academic qualifications, language skills, and UN grade (if applicable). Once your profile is completed, please apply, and submit your application.

• If you experience technical issues while submitting your application, you may contact us at global.hrerecruitment@wfp.org. Please note that this email is only for technical issues with an application - unsolicited applications or documents sent to this inbox will not receive a reply.

• At the application stage, the only required documents are your CV and Cover Letter. Additional documents (passport, certificates, recommendation letters, etc.) may be requested later in the process.

• Only shortlisted candidates will be contacted and invited to proceed to the next stage of the recruitment process.

All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.