Senior Information Management Associate – S/NFI (Gaza Response)

Position details

• Vacancy type: Vacancy Notice
• Recruiting type: General Service
• Contract type: Fixed-term (1 year with possibility of extension)
• Office or unit: Country Office
• Location: OPT Amman, Jordan
• Application deadline: 2026-10-31T21:00:00+00:00

Context

Introduction

Established in 1951, IOM is a Related Organization of the United Nations and the leading UN agency in the field of migration. Working closely with governmental, intergovernmental and non-governmental partners, IOM promotes humane and orderly migration for the benefit of all. It saves lives and protects people on the move, drives solutions to displacement, and facilitates pathways for regular migration, while providing services and advice to governments and migrants. 

IOM is committed to fostering a respectful, inclusive and supportive workplace where all employees can thrive professionally and feel valued. By creating such an environment, IOM aims to better harness the full potential of migration and strengthen its support to people on the move.

IOM invites candidates from diverse backgrounds to apply and provides reasonable accommodation throughout the recruitment process when required. Learn more about IOM’s workplace culture at IOM workplace culture | International Organization for Migration

Applications are welcome from internal and external candidates. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process. For the purpose of this vacancy, internal and internal-equivalent candidates are considered as first-tier candidates.

Organizational Context and Scope

Under the overall supervision of the Programme Support Officer and the direct supervision of the Information Management Officer, and in close collaboration with the Programme Units, the Senior Information Management Associate – Shelter and Non-food Items (S/NFI) will be responsible and accountable for serving as the technical reference for Information Management (IM) and geospatial work in support of the Shelter and Non-Food Items (S/NFI) programme and Monitoring, Evaluation and Learning (MEAL) functions. The incumbent will oversee data systems, dashboards, and geospatial products, interpret programme data, and provide technical support to programme management, Implementing Partners (IPs) and external stakeholders on information requirements, data quality and reporting to deliver accurate, accessible, and well-structured data that informs programme and management decision-making across the CO.

Responsibilities

1. Independently lead and coordinate the implementation and routine monitoring of Information Management (IM) and Geographic Information System (GIS) activities related to Shelter and Non-food Item (SNFI) programming. Monitor implementation of assigned activities to ensure work is proceeding according to established plan; Analyse implementation difficulties and make recommendations for adjusting activities and workplans, as required.

2. Regularly research, follow-up, compile, analyse and present information/data on project and programme activities, beneficiaries, indicators, and emerging developments, highlighting noteworthy issues, data gaps and trends for the consideration of appropriate parties.

3. Oversee the maintenance, updating and routine operation of IM systems and programme datasets, implementing verification and record-keeping standards that protect the completeness, accuracy and timely availability of information across the CO.

4. Coordinate the technical aspects of IM and GIS activities in line with IOM policies, established procedures and programme requirements, including the design, maintenance and routine operation of databases, views, dashboards, automation and other IM tools.

5. Plan and deliver capacity building activities for relevant internal and external parties on the effective use of IM tools, data collection systems and standard outputs, including Airtable, KoboCollect and Excel-based systems, and prepare user guides and training materials to strengthen data management capability across the CO and among partners.

6. Participate in meetings and conferences. Maintain effective liaison and coordination with programme staff, IPs and other relevant stakeholders on IM, data collection, GIS and reporting requirements, providing technical support on the effective use of IM tools and established data management mechanisms.

7. Produce and regularly update IM and reporting products, including dashboards, maps, infographics, factsheets, tables, charts, and summary reports, leading data processing, cleaning, validation and preliminary analysis, to provide timely, accurate, reliable and decision-ready information for programme reporting and operational planning.

8. Identify and document good practices and lessons learned related to IM and data processes and contribute to the development of Standard Operating Procedures (SOPs), data collection mechanisms, tools, templates and other guidance to support programme implementation and reporting.

9. Provide technical guidance and support to programme staff and IPs on IM tools, databases, data collection and standard outputs, and review data quality, resolving gaps, inconsistencies and duplication across programme datasets to maintain the integrity and credibility of CO data.

10. Perform such other relevant duties as maybe assigned.

Qualifications

Required Qualifications and Experience

Education

• Bachelor’s degree in computer science, Information Management, Engineering, or a related field from an accredited academic institution with five years of relevant professional experience; or,

• High school diploma in the above fields with seven years of relevant professional experience.

  Accredited Universities are those listed in the UNESCO World Higher Education Database.

Experience

• A minimum of five years’ experience in IM systems;
• Experience in managing and coordinating information flows and data management processes, including collecting, storing, processing, and analysing data to generate information products;
• Experience in programme implementation and information management for humanitarian projects, particularly in Shelter and Non-food Items and/or Common Pipeline programmes, is required; and,
• Experience in Airtable is an advantage.

Skills

• Knowledge of the latest technological developments in information technology and information systems;
• Proven ability to analyse statistical information;
• Demonstrated information management skills and understanding of different data collection methodologies; and knowledge of KoboCollect applications;
• Computer literacy, including knowledge of SQL databases, Microsoft Office, QGIS, and ArcGIS; and,
• Proficiency in using Airtable is a strong advantage.

Languages

All IOM staff members in all categories are required to be fluent in one of the IOM's official languages (English, French, Spanish).

For this position, fluency in English is required (oral and written).

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

Required Competencies

IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.

Values - all IOM staff members must abide by and demonstrate these five values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioural indicators Level 2

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Notes

Please refer to this link for guidance on IOM Job Category.

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, security clearances.

IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.

IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.

IOM only accepts duly completed applications submitted through the IOM e-Recruitment system (for internal candidates link here). The online tool also allows candidates to track the status of their application.

No late applications will be accepted. Only shortlisted candidates will be contacted.

For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies